IT System Analyst

RESPONSIBILITIES:

• Provide Level 1, 2, and up to Level 3 escalation end-user support for physical and virtual machines, including Windows 10 and 11 operating systems, iOS operating systems, Office 365 management, O365 licensing, VPN, software upgrades, and asset management.
• Manage software updates and patches for corporate machines.
• Oversee Security and Windows Patch Management for corporate devices using Microsoft Intune.
• Implement best practices for Mobile Device Management.
• Support and manage the full Office 365 suite, with experience in Active Directory and Azure Active Directory; manage Intune packages, compliance policies, conditional access policies, and MS Defender.
• Manage the ticket queue and collaborate with team members and broader IT teams to achieve resolutions.
• Monitor, update, and resolve issues related to end-user peripherals, including print server issues, conference systems, and corporate mobile devices.
• Work collaboratively with network, security, and systems engineering teams to resolve issues and engage in projects.
• Engage with third-party vendors as necessary.
• Install and manage software and peripherals.
• Identify solutions to enhance user experience and system processes.
• Manage mobile devices.
• Facilitate hardware upgrades for workstations.
• Communicate effectively with colleagues and external representatives.
• Prepare and update knowledge base articles for the technical team and user community.
• Assist with office relocations.
• Collaborate with other IT teams as needed.
• Perform additional duties as assigned by the Manager of Technical Services.

EXPERIENCE:

• Bachelor’s degree in computer science, Business Information Systems, or equivalent experience. MCDST (Microsoft Certified Desktop Support Technician) or higher-level Microsoft certification is preferred.
• Experience in Microsoft Endpoint Management, Microsoft Autopilot, and JAMF iOS device management is required.
• Minimum 2 years of professional experience is required in a similar field.
• Proven expertise in patch management.
• Awareness of current IT trends and best practices.
• Experience with virtualisation; familiarity with Windows 365 is beneficial.
• Proven experience with Active Directory, Microsoft Azure, and Microsoft Entra is necessary.
• Experience with Windows 10, Windows 11, and iOS is required.
• Familiarity with Mobile Device Management and JAMF Management; experience with Intune is beneficial.
• Proficiency in PowerShell and scripting, Co-Pilot and AI technologies
• Experience with the Microsoft Power family.
• Ability to demonstrate effective technical troubleshooting skills.
• Experience with OneDrive SharePoint
• Advanced technical installation and troubleshooting capabilities.
• Capacity to perform effectively in a fast-paced environment.
• Ability to maintain high-quality work standards, including monitoring ticket counts and project work.
• Commitment to professional development and awareness of new technologies and trends.
• Ability to lift computer equipment, including monitors and printers, weighing up to 60 lbs.

Job Type: Full-time

Pay: ₹600,000.00 - ₹770,000.00 per year

Benefits:

• Health insurance