IT System Analyst

Job Description

IT Systems Analyst IT system analyst provides support, implementation, and design

services for Microsoft Active Directory and Windows-based systems across the enterprise, including

directory and file server solutions. Resolves and appropriately completes assigned cases and change

requests and acts as an escalation for support issues. Applies new solutions through research and

collaboration with team and determines course of action for new application initiatives. Implements new

software solutions as required by the business. The core infrastructure technology duties include

enterprise Microsoft Active Directory and Windows file services architecture design, Implementation,

management, global system security and policy configuration, and top-level support for enterprise-wide

initiatives.

This role requires an in-depth knowledge of Active Directory, File service, Federation, Windows Server

2012 R2/2016/2019/2022/2025 Windows 10 Windows security, Distributed File System, Certificate

Service, Windows cluster, and related technology.

Key Responsibilities:

Produce enterprise-level designs for Active Directory and Windows File Service to the users.

Identify opportunities to innovate, extend and enhance service delivery everywhere possible.

Own Root Cause Analysis and Problem Management for corporate Identity Management

environment.

Serves as escalation point for application support and troubleshooting, provides guidance and

direction in resolution of escalated issues and/or complex production, application or system

problems.

User, OU, and other AD resource maintenance as per the IT policies.

Installing, configuring ,troubleshooting and managing Windows,RODC, File server,DNS,DHCP

environment.

Serves as the first line of escalation support for domain technology.

Perform daily system monitoring, verifying the integrity and availability of all Active Directory

related servers and resources, system, and key processes, reviewing system and application logs,

and verifying completion of scheduled jobs.

Install, configure, and maintain Active Directory and third-party software utilities for hardware

systems within company operational guidelines.

Basic Ideas of Cloud technologies like Azure, AWS and Google cloud and office365 including Azure

Entra ID.

Create and maintain system documentation for domain technologies, including installation,

configuration, and appropriate troubleshooting steps.

Improve existing processes through solutions to recurring problems and enhancements to existing

solutions or documentation.

Provide training as required.

Ticket based end user end user support.

Email security management and user support.

Preferred Skills/Experience:

Experience working with Microsoft Identity technologies including Active Directory, Windows File

Services, and Group Policies.

Expert knowledge in administering Active Directory (AD) and GPOs.

Expert knowledge of AD, PKI, Windows Server 2012 R2/2016/2019/2022/2025/win10/Win11

Expert knowledge of DNS, DHCP, DFS, in Windows 2012 R2/Windows 2016/2019/2022/2025

landscape.

Deep knowledge of PowerShell and scripting.

Knowledge of Microsoft Exchange Online and Azure Entra ID

Extensive knowledge in infrastructure and server theories, principles, and concepts; application

infrastructure and standards; networking fundamentals; Windows; Physical Server architecture;

Virtualization Technologies (e.g. Hyper-V, VMWare, Citrix) and LAN/WAN/Firewall/VPN network

technologies.

Develops, documents, and enforces the standards, security procedures, and controls for access to

ensure integrity of the Windows Systems, Active Directory, and related systems.

Knowledge of Microsoft Enterprise Mobility Security feature with focus areas including AD Connect

with Single sign on, Conditional Access, Intune, MFA, Automatic Data Classification & Information

Protection and Threat Analytics are preferable.

Professional Skills/Experience

Minimum 2-3 years overall IT experience with 3-4 years of experience working with Microsoft

Identity technologies including Active Directory, Windows File Services, and Group Policies.

Must show a progressive advancement in responsibility including deep troubleshooting technical

skills.

Must understand how to identify and install industry best practices.

Ability to translate technical issues into understandable business language for end users.

Desired experience working in a fast-paced IT environment with a career track record of

engineering, developing, deploying, and maintaining business critical systems in technical expertise

including hands on solution development and implementation experience.

Team Player with communication, organizational, and strong interpersonal skills. The role requires

significant interaction with many different teams across the globe.

Must be able to work in a team environment with a can do attitude capable of overcoming

difficult challenges.

Self-motivated, with keen attention to detail and excellent judgment skills.

Ability to establish new standards for quality, performance, and productivity.

Must have excellent writing and communication skills, strong communicator with ability to

maintain open communication with internal employees, managers, and 3rd parties.

Able to integrate and apply feedback in a professional manner.

Able to prioritize and drive to results with a high emphasis on quality.