RESPONSIBILITIES: Provide Level 1, 2, and up to Level 3 escalation end-user support for physical and virtual machines, including Windows 10 and 11 operating systems, iOS operating systems, Office 365 management, O365 licensing, VPN, software upgrades, and asset management. Manage software updates and patches for corporate machines. Oversee Security and Windows Patch Management for corporate devices using Microsoft Intune. Implement best practices for Mobile Device Management. Support and manage the full Office 365 suite, with experience in Active Directory and Azure Active Directory; manage Intune packages, compliance policies, conditional access policies, and MS Defender. Manage the ticket queue and collaborate with team members and broader IT teams to achieve resolutions. Monitor, update, and resolve issues related to end-user peripherals, including print server issues, conference systems, and corporate mobile devices. Work collaboratively with network, security, and systems engineering teams to resolve issues and engage in projects. Engage with third-party vendors as necessary. Install and manage software and peripherals. Identify solutions to enhance user experience and system processes. Manage mobile devices. Facilitate hardware upgrades for workstations. Communicate effectively with colleagues and external representatives. Prepare and update knowledge base articles for the technical team and user community. Assist with office relocations. Collaborate with other IT teams as needed. Perform additional duties as assigned by the Manager of Technical Services. EXPERIENCE: Bachelor’s degree in computer science, Business Information Systems, or equivalent experience. MCDST (Microsoft Certified Desktop Support Technician) or higher-level Microsoft certification is preferred. Experience in Microsoft Endpoint Management, Microsoft Autopilot, and JAMF iOS device management is required. Minimum 2 years of professional experience is required in a similar field. Proven expertise in patch management. Awareness of current IT trends and best practices. Experience with virtualisation; familiarity with Windows 365 is beneficial. Proven experience with Active Directory, Microsoft Azure, and Microsoft Entra is necessary. Experience with Windows 10, Windows 11, and iOS is required. Familiarity with Mobile Device Management and JAMF Management; experience with Intune is beneficial. Proficiency in PowerShell and scripting, Co-Pilot and AI technologies Experience with the Microsoft Power family. Ability to demonstrate effective technical troubleshooting skills. Experience with OneDrive SharePoint Advanced technical installation and troubleshooting capabilities. Capacity to perform effectively in a fast-paced environment. Ability to maintain high-quality work standards, including monitoring ticket counts and project work. Commitment to professional development and awareness of new technologies and trends. Ability to lift computer equipment, including monitors and printers, weighing up to 60 lbs. Job Type: Full-time Pay: ₹600,000.00 - ₹770,000.00 per year Benefits: Health insurance
1. DVR Auditor Position Summary: The DVR Auditor will be responsible for conducting detailed reviews of both pre-recorded and live video footage from test centers, including test sessions and interactions. This role is critical in ensuring compliance with operational standards, identifying anomalies, and supporting continuous improvement in testing environments Key Responsibilities: Review and audit recorded video footage from test centres, including candidate interactions and test administration procedures. Identify and document any irregularities, violations, or areas of concern. Prepare detailed audit reports summarizing findings, including timestamps, observations, and recommended actions. Collaborate with Test Centre Managers and associated teams to escalate issues and support corrective actions. Maintain strict confidentiality and data protection standards while handling sensitive footage. Ensure timely completion of audits in accordance with internal SLAs and compliance requirements. Required Skills & Qualifications: Exceptional attention to detail and observational skills. 0-1 year experience in either the call centre or test centres High level of focus and concentration for extended periods. Strong written communication skills for clear and concise reporting. Ability to work independently and manage time effectively. Familiarity with video playback tools and audit documentation systems. Basic understanding of compliance and testing protocols (preferred). Prior experience in auditing, surveillance review, or quality assurance (preferred). Additional Requirements: Willingness to work flexible hours if required to accommodate live footage review. Comfortable working in a secure, monitored environment. Commitment to maintaining integrity and objectivity in audit assessments. * 2. Supervisor Position Summary: The Supervisor of the DVR Audit Team will lead a group of auditors responsible for reviewing video footage from test centers to ensure compliance, integrity, and operational excellence. This role requires strong leadership, analytical skills, and a commitment to maintaining high standards in audit practices. Key Responsibilities: Supervise daily operations of the DVR Audit Team, ensuring timely and accurate completion of video audits. Provide guidance and support to auditors in reviewing pre-recorded and live footage of test sessions and interactions. Review and validate audit reports for consistency, completeness, and accuracy. Monitor team performance and quality metrics, implementing improvements where necessary. Coordinate with cross-functional teams (e.g., Quality Assurance, Training, Compliance) to address findings and escalate issues. Develop and maintain audit protocols, checklists, and documentation standards. Conduct regular training and calibration sessions to ensure alignment on audit expectations. Prepare weekly and monthly performance summaries for leadership review. Required Skills & Qualifications: Proven experience in team supervision or management, preferably in auditing, surveillance, or quality assurance. At least 2+ years of experience in QC Environment. Strong attention to detail and ability to identify patterns or anomalies in video footage. Excellent communication and report-writing skills. Ability to coach and mentor team members effectively. Familiarity with video review tools and audit documentation systems. Strong organizational and time management skills. Ability to work under pressure and manage multiple priorities. Preferred Qualifications: Experience in test center operations or compliance monitoring. Knowledge of data protection and confidentiality protocols. Background in workforce management or training operations. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹70,000.00 per month Benefits: Health insurance Work Location: In person