Prometric Testing Private Limited

RESPONSIBILITIES: Provide Level 1, 2, and up to Level 3 escalation end-user support for physical and virtual machines, including Windows 10 and 11 operating systems, iOS operating systems, Office 365 management, O365 licensing, VPN, software upgrades, and asset management. Manage software updates and patches for corporate machines. Oversee Security and Windows Patch Management for corporate devices using Microsoft Intune. Implement best practices for Mobile Device Management. Support and manage the full Office 365 suite, with experience in Active Directory and Azure Active Directory; manage Intune packages, compliance policies, conditional access policies, and MS Defender. Manage the ticket queue and collaborate with team members and broader IT teams to achieve resolutions. Monitor, update, and resolve issues related to end-user peripherals, including print server issues, conference systems, and corporate mobile devices. Work collaboratively with network, security, and systems engineering teams to resolve issues and engage in projects. Engage with third-party vendors as necessary. Install and manage software and peripherals. Identify solutions to enhance user experience and system processes. Manage mobile devices. Facilitate hardware upgrades for workstations. Communicate effectively with colleagues and external representatives. Prepare and update knowledge base articles for the technical team and user community. Assist with office relocations. Collaborate with other IT teams as needed. Perform additional duties as assigned by the Manager of Technical Services. EXPERIENCE: Bachelor’s degree in computer science, Business Information Systems, or equivalent experience. MCDST (Microsoft Certified Desktop Support Technician) or higher-level Microsoft certification is preferred. Experience in Microsoft Endpoint Management, Microsoft Autopilot, and JAMF iOS device management is required. Minimum 2 years of professional experience is required in a similar field. Proven expertise in patch management. Awareness of current IT trends and best practices. Experience with virtualisation; familiarity with Windows 365 is beneficial. Proven experience with Active Directory, Microsoft Azure, and Microsoft Entra is necessary. Experience with Windows 10, Windows 11, and iOS is required. Familiarity with Mobile Device Management and JAMF Management; experience with Intune is beneficial. Proficiency in PowerShell and scripting, Co-Pilot and AI technologies Experience with the Microsoft Power family. Ability to demonstrate effective technical troubleshooting skills. Experience with OneDrive SharePoint Advanced technical installation and troubleshooting capabilities. Capacity to perform effectively in a fast-paced environment. Ability to maintain high-quality work standards, including monitoring ticket counts and project work. Commitment to professional development and awareness of new technologies and trends. Ability to lift computer equipment, including monitors and printers, weighing up to 60 lbs. Job Type: Full-time Pay: ₹600,000.00 - ₹770,000.00 per year Benefits: Health insurance