IT Support (Voice process)

2 - 4 years

4 - 6 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Ticketing system for example ServiceNow and Remedy
Act as the first point of contact for users reporting IT issues or requesting services.Manage Voice call logsComm skills (English has to be neutral and clear)In person - 2nd level6LPA MAX

Required Candidate profile

Ideal person to have exp managing int. voice process, should be good with managing the flow, exp with ticketing/monitoring tools. escalate complex or unresolved issues to appropriate support tiers

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