IT Support Specialist

Cyara

3 - 5 years

5 - 9 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

ticketing helpdesk equity lan incident management windows asset management troubleshooting microsoft technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Act as the 1st line of IT support within the company and be flexible for rotational shifts.
Support Cyara s staff across the globe.
Troubleshoot and support wireless and wired networks.
Windows OS (Operating System) 10/11 and MAC OS X troubleshooting.
Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software, and network issues.
Manage and prioritize multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service.
Stay updated with the latest industry trends, technologies, and best practices to enhance knowledge and improve support services.
Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, ensuring smooth transitions and minimal disruption to users.
Maintain accurate records of support activities, including incident reports, resolutions, and documentation of technical procedures.
Support inventory tracking and asset management activities.
Ensure compliance with IT security and operational policies.
Assist in onboarding new employees with IT setup and orientation.
Share knowledge and find ways to achieve high levels of learning through hackathons, seminars and conferences.
Envolve the working environment that currently embraces continuous learning and cross functional teams.
Document procedures and solutions, and constantly maintain and improve the knowledge base, both for internal IT use and for Cyara employees.

Let s talk about your skills/expertise:

bachelors degree in information technology, Computer Science, or a related field (or equivalent work experience).
3 years experience in IT support or a helpdesk environment.
Strong knowledge of Windows and macOS environments.
Familiarity with productivity tools like Microsoft 365 or Google Workspace.
Basic understanding of networking concepts (Wi-Fi, LAN, VPN, etc).
Excellent communication and customer service skills.
Ability to troubleshoot and resolve common technical issues efficiently.
Willingness to learn and grow in a fast-paced environment.
Experience with a ticketing system (Service Cloud, Zendesk, Jira, etc)
MDM knowledge (Intune preferred)
Provision and deprovision of new user computers and accounts
Basic knowledge about Incident management, service requests and Change process.
Knowledge about IT security.
Ability to explain problems and solutions to non-technical users
Ability to work independently and prioritize tasks in a fast-paced environment, while maintaining attention to detail.
Excellent problem-solving and analytical skills, with the ability to think logically and approach issues systematically.
Aligned with Cyara Value

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