IT Support Executive

1 - 3 years

2 - 3 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Male candidates only

Role & responsibilities

  • Provide technical support and assistance to customers via phone, email, or chat
  • Identify and diagnose technical issues reported by customers
  • Remote support for windows installation.
  • Resolve technical problems in a timely and efficient manner
  • Assist store staff with software installations and upgrades
  • Collaborate with other teams to ensure timely resolution
  • Camera & CCTV installation at different locations
  • Working in different shifts

Preferred candidate profile

  • Proven experience in a technical support role
  • Good understanding of computer systems and networks
  • Excellent problem-solving and communication skills
  • Ability to explain technical concepts to non-technical users
  • Strong service orientation
  • Patience and empathy when dealing with issues

Skills

  • Knowledge of Windows and Mac OS
  • Familiarity with software installation and troubleshooting
  • Basic understanding of network protocols and configurations
  • Proficiency in using remote support tools
  • Excellent verbal and written communication skill

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