CRM Executive

Role & responsibilities

1. Data Management

   : The candidate should be able to maintain customer data across all four categories, ensuring proper organization and the ability to filter and sort data as per needs. The CRM Executive will be responsible for updating the data regularly and coordinating with the marketing team for external data fetching when required.

2. CRM Operations

   : Ensuring that all stationery and equipment at the store are well-stocked and replenished when necessary. They will also be responsible for ensuring that CRM materials are dispatched timely and correctly installed at the stores, and that CRM software is functioning smoothly across all locations.

3. CRM Complaints and Query Handling

   : The candidate will manage customer calls via toll-free lines, as well as handle queries directed to CRM from stores, Facebook, and emails. Maintaining a record of complaints and queries and sourcing data from the CRM software will be part of their role.

4. Maintenance

   : Ensuring all information related to the Royale Club is correctly displayed and strategically placed across all portals, apps, and online platforms.

5. Offers (In-store)

   : The CRM Executive will be responsible for timely updates of ongoing offers across portals and communicating them effectively at the store. They will ensure that offers, especially those for the Royale Club, receive proper marketing support.

6. Execution of Activities, Promotions, and Schemes

   : The candidate will ensure that any new schemes, activities, or promotions are executed smoothly at all levels involved.

Preferred candidate profile

• Bachelor's degree in any stream.
• 0-1 years of experience in customer relationship management.
• Basic Computer Knowledge.
• knowledge of CRM technologies, platforms, and tools
• Excellent communication, presentation, and interpersonal skills.
• Strong data analysis skills, with the ability to interpret customer data
• Proven experience in customer retention, loyalty programs, and engagement campaigns.

Perks and benefits

1. We offer a competitive salary

2. comprehensive benefits

3. opportunities for professional growth and development.

4. Healthy Environment.

5. 2nd & 4th Saturdays of every month is not working.