It Support Executive

2 - 3 years

0 Lacs

Posted:2 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Customer Support:

    Responding to user inquiries via phone, email, or chat, providing guidance and solutions for software-related issues.   
  • Issue Diagnosis and Resolution:

    Identifying the root cause of software problems, providing step-by-step instructions or workarounds to resolve them.   
  • Escalation:

    Collaborating with other teams (developers, QA) to resolve complex or recurring issues, ensuring timely and satisfactory solutions.   
  • Documentation:

    Maintaining detailed records of issues, solutions, and user interactions in a ticketing system or knowledge base.   
  • Software Testing and Updates:

    Participating in testing new software versions or updates and assisting with the implementation of patches or fixes.   
  • User Training and Guidance:

    Providing training and support to users on new software features or functionalities.   
  • System Monitoring:

    Monitoring software performance, identifying potential issues, and proactively addressing them. 

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