It Support Executive IMPACT HR AND KM SOLUTIONS

2.0 - 3.0 years

0 - 0 Lacs

nashik

On-site

Customer Support: Responding to user inquiries via phone, email, or chat, providing guidance and solutions for software-related issues. Issue Diagnosis and Resolution: Identifying the root cause of software problems, providing step-by-step instructions or workarounds to resolve them. Escalation: Collaborating with other teams (developers, QA) to resolve complex or recurring issues, ensuring timely and satisfactory solutions. Documentation: Maintaining detailed records of issues, solutions, and user interactions in a ticketing system or knowledge base. Software Testing and Updates: Participating in testing new software versions or updates and assisting with the implementation of patches or fixes. User Training and Guidance: Providing training and support to users on new software features or functionalities. System Monitoring: Monitoring software performance, identifying potential issues, and proactively addressing them.

Posted 2 days ago

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Customer Service Executive UK Process ( Tech Mahindra ) Tech Mahindra Ltd.

1.0 - 6.0 years

0 - 0 Lacs

mumbai city

Remote

We're Hiring : Tech Mahindra Location : Mumbai Malad ( Mindspace) Role : UK Voice Process / Chat Process Contact HR Siddhesh: 9892874686 What were looking for: Excellent English communication skills Eagerness to learn and grow with the company. Positive attitude and commitment to deliver your best every day. What you'll do: Handle customer queries over chat with professionalism and care. Represent our brand with passion and dedication. Work closely with the team to ensure top-notch customer satisfaction, We value dedication, teamwork and a willingness to give your best because together, we make great things happen! Interview will be virtual. Interested Share your resume now. Contact HR SIDDHESH: 9892874686 Email id: siddheshjangam21@gmail.com

Posted 3 days ago

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