IT Support Executive

You will be responsible for implementing various modules such as Operation, Finance and Accounting, Inventory Management, and HR within the organization. This includes analyzing reported issues from users and categorizing them as software defects, data issues, or user understanding problems, and then resolving them accordingly. Additionally, you will be required to monitor system usage and provide training to users as needed. You will also be tasked with testing systems provided by external vendors to ensure they meet the organization's requirements and working standards. Availability for support beyond regular office hours may be necessary. Experience with application integration technologies and projects is preferred, along with the ability to work independently and effectively communicate technical issues in a clear manner. Managing and troubleshooting ERP-related issues for corporate and remote offices across India will be part of your responsibilities. You will also be involved in creating technical support documentation for systems and applications, updating and modifying the ERP, and managing users with a calm and smart approach. In addition, you will be responsible for managing and monitoring LAN & WAN networks of corporate and remote offices, providing network support for various operating systems, and installing/configuring computer network equipment. Hardware inventory management, server maintenance, policy development for network resource usage, security improvements, system upgrades, and network performance monitoring are also key aspects of the role. This is a full-time, permanent position with benefits including health insurance, life insurance, and paid time off. The work location is in-person in Ahmadabad, Gujarat, and candidates with a Bachelor's degree are preferred. Ideal candidates will have at least 2 years of experience as an IT executive, 1 year of experience with SAP ERP, and 2 years of experience in the transport industry. Candidates should be able to reliably commute to or plan to relocate to Ahmadabad, Gujarat before starting work. Day shift availability is required for this position.,