IT Support Executive

Job Title:

• Provide end-user technical support for desktops, laptops, headsets, and related peripherals.
• Offer day-to-day IT assistance to call centre agents and staff for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, and IT peripherals
• Troubleshoot issues related to internet connectivity, LAN/WAN, and call centre applications such as CXone and other tools.
• Maintain and update IT asset inventory including systems, headsets, and accessories.
• Monitor system performance and ensure minimal downtime for call centre operations.
• Ensure adherence to IT policies, data security, and access control protocols.
• Provide Windows workstation support, including system configuration and troubleshooting using command-line tools when required.
• Demonstrate working knowledge of networking fundamentals, including TCP/IP, DHCP, and DNS.
• Manage user accounts and permissions through Active Directory and assist with related DHCP/DNS configurations.
• Troubleshoot and resolve MS Outlook, Teams network connectivity issues.
• Perform routine hardware and networking diagnostics, maintenance, and repairs.
• Support and maintain call centre software suites to ensure uninterrupted operations.

Skills and Competencies:

• Proficient Windows workstation support, including command line and client support, system configuration imaging, and troubleshooting
• Strong troubleshooting capability including, but not limited to, OS, malware, network, and security
• Possess hands-on experience managing active directory accounts, users, groups, group policy, anti-virus clients, and patch management
• Possess strong technical knowledge of networking essentials, including TCP/IP, DHCP, DNS, etc.
• Proficient in managing MS O365, MS Office versions, and email/MS Outlook configurations and deployments
• Able to work flexible hours, including night shifts, in a 24x7 work environment
• Strong written and verbal English communication skills

What We Offer:

• Fulltime (permanent) employment
• Competitive salary
• Employee Benefits program
• Company provided transportation
• Monthly social engagement activities
• Growth opportunities