IT Support

Job Title: IT Support Executive / IT Support Engineer

Department: Information Technology (IT)

Location: Kolkata

Reporting To: IT Manager / Head of IT

Job Purpose:

The IT Support Executive is responsible for maintaining the organizations IT systems, hardware, software, and networks. The role ensures smooth day-to-day technical operations by providing timely support, resolving user issues, and maintaining system reliability and data security.

Key Responsibilities:

1. Technical Support

• Provide first-line support for hardware, software, and networking issues.
  
• Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.
  
• Respond to IT support tickets, calls, and emails in a timely manner.
  
• Ensure minimal downtime by resolving technical issues efficiently.
  

2. Network & System Maintenance

• Monitor and maintain local area network (LAN), Wi-Fi, and internet connectivity.
  
• Assist in setting up new systems and network configurations.
  
• Maintain and update antivirus, firewalls, and security patches.
  
• Perform regular data backups and ensure data recovery systems are functional.
  

3. Software & Application Support

• Install, update, and troubleshoot operating systems and software applications.
  
• Provide support for business applications (ERP, CRM, Accounting Software, etc.).
  
• Coordinate with software vendors for issue resolution and updates.
  

4. IT Asset Management

• Maintain an up-to-date inventory of IT assets, licenses, and accessories.
  
• Track hardware and software allocation to employees.
  
• Recommend upgrades or replacements for outdated systems.
  

5. Security & Compliance

• Implement and maintain IT security policies and best practices.
  
• Monitor systems for unauthorized access or security breaches.
  
• Ensure compliance with data protection and IT governance policies.
  

6. Documentation & Reporting

• Maintain IT service logs and incident reports.
  
• Document configurations, network maps, and system setups.
  
• Provide weekly/monthly updates on IT performance and issue trends.
  

Qualifications & Experience:

• Bachelor’s degree / Diploma in Computer Science, IT, or related field.
  
• 2–6 years of experience in IT support, hardware, or network management.
  
• Strong knowledge of Windows/Linux operating systems and MS Office tools.
  
• Basic understanding of networking (LAN/WAN, routers, switches, IP configuration).
  

Skills Required:

• Strong problem-solving and analytical ability.
  
• Excellent communication and customer service skills.
  
• Ability to work under pressure and manage multiple issues.
  
• Knowledge of hardware troubleshooting and system configuration.
  
• Familiarity with cloud systems (Google Workspace, Microsoft 365) is a plus.