IT Support

Role Overview: As a Technical Support Specialist at the company, you will play a crucial role in providing technical assistance with computer hardware and software. Your responsibilities will include performing installations, configurations, and updates as necessary. Promptly resolving technical issues using available resources within the company will be essential. Setting up accounts for new users and assisting with password or login problems will also be part of your duties. Installing and configuring computer hardware, software, systems, networks, printers, and scanners will fall within your scope of work. Your role will involve providing technical support across the company to ensure the optimal performance of the organization's computer systems and peripheral equipment, enabling end users to maintain a high level of productivity. Key Responsibilities: - Providing technical assistance with computer hardware and software - Performing hardware and software installations, configurations, and updates as needed - Resolving technical issues in a timely manner using available resources within the company - Establishing accounts for new users and assisting with password or login problems - Installing and configuring computer hardware, software, systems, networks, printers, and scanners - Providing technical support across the company - Maintaining the organization's computer systems, both hardware and software, and other peripheral equipment to ensure optimal performance for end users Qualifications Required: - Troubleshooting of Mac and Windows - Proficiency in Excel - Troubleshooting of hardware and software - Familiarity with SSH - Network troubleshooting skills - Router and AP configurations experience - Strong communication skills - Excellent problem-solving abilities,