It Support Engineer

Prodapt Solutions

3 - 5 years

3 - 6 Lacs

chennai

Posted:13 hours ago| Platform:

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Skills Required

it helpdesk l1 l2 application support it support active directory rsa calls handling device laptop support multifactor authentication system support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview:

Perform customer support to clients via telephone, chat, email support or self-service tickets.
Provide Level 1 triage and resolutions such as password resets and Active Directory account unlock for reported incidents and requests.
Provide support on RSA & Multi Factor Authentication based issues
Perform customer callbacks as required.
Providing Apple, Windows, and Chromebook device support over the phone.
Providing Application support on both IOS & Android Devices
Assisting with troubleshooting issues using remote management software And Citrix Virtual Desktop Instances.
Using specific tools to diagnose issues, and make recommendations for resolution
Ready for 24*7 rotational shifts and immediate joiner

Roles & Responsibilities:

Adaptability & Commitment to Business Excellence: Ability to learn new technology quickly and ability to work in a team environment.
Good understanding of the application/system, basic understanding of project artifacts.
Implementation and Deployment: execution as per relevant artifacts and performing corrective maintenance.
Software Processes: Understanding the workflow model followed in the project and ability to map the work scope against the same.
Domain Knowledge: Basic understanding of networking technology is a must.
Customer Relationship Management: communication with clients or customers throughout all stages of a project.

Requirements:

Bachelor's degree in any field is mandatory.
MSc/BE/Masters in IT/Computer Science is desired
Work experience of 2-5 years
Adaptability and experience working in multi-channel delivery projects
Intermediate level of proficiency in O365, Azure, Python

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