IT Support Engineer

Job Title: Senior IT Support Engineer / IT Infrastructure Engineer

Location: Nagpur, Maharashtra

Experience Required: 3–5 years

Employment Type: Full-Time

Job Summary

We are looking for a Senior IT Support Engineer with hands-on experience in providing high-quality technical support to VIP and end users. The ideal candidate will have a strong background in IT infrastructure management, hardware/software troubleshooting, Active Directory administration, and cloud-based environments. This role requires excellent problem-solving skills, customer focus, and the ability to work independently or as part of a technical team.

Key Responsibilities

• Serve as the primary point of contact for critical incidents, VIP user support, and escalations via MS Teams, Outlook, and ticketing systems.

• Troubleshoot hardware and software issues across Windows, macOS, and Linux environments.

• Manage and maintain IT infrastructure including Active Directory (AD), DHCP, DNS, VPN, Group Policy, and Office 365 Admin Center.

• Perform installation, configuration, and upgrades for operating systems and enterprise software.

• Administer user accounts, access management, and security configurations through Active Directory and Azure Entra ID.

• Configure and maintain network components (LAN, DHCP, DNS, TCP/IP) ensuring stable connectivity.

• Handle NAS storage creation, folder permissions, and file sharing setups.

• Conduct regular data backups and recovery operations using tools like Commvault Agent.

• Support SharePoint access management and basic website troubleshooting.

• Utilize remote tools (TeamViewer, RDP, BMC) to resolve end-user issues efficiently.

• Ensure endpoint security by managing antivirus updates, firewall configurations(Sophos/Fortinet), and USB access control.

• Collaborate with team members to resolve complex incidents and improve IT service delivery standards.

• Maintain documentation of incidents, configurations, and procedures.

Required Skills & Technical Expertise

Operating Systems: Windows 7/10/11, macOS, Linux

Networking: OSI Model, TCP/IP, DHCP, DNS

Software & Tools: Microsoft Office Suite, Active Directory, Office 365 Admin, SharePoint, BMC Tool, SCCM, Intune MAM, Commvault Backup, TeamViewer, RDP

Hardware: Desktop, Laptop, Workstation, Printers

Security: Antivirus Management, Firewall Administration (Sophos/Fortinet), Data Backup & Recovery

Cloud: Azure Entra ID, SharePoint Online

Qualifications

Education: B.Com (Yashwantrao Chavan University, Nashik) or equivalent

Certifications:

- MCSA (Microsoft Certified Solutions Associate)

- CCNA (Cisco Certified Network Associate)

- RHCSA (Red Hat Certified System Administrator)

Soft Skills

• Strong analytical and troubleshooting abilities

• Excellent communication and client-handling skills

• Ability to work in fast-paced, high-pressure environments

• Team collaboration and ownership mindset

Preferred Experience

- Prior experience in IT infrastructure support roles (Microland, Progressive Infotech, or similar)

- Experience supporting VIP-level users and managing critical incidents

- Exposure to enterprise backup and endpoint management solutions

How to Apply

For more details or to apply, please reach out to our HR team at hr@figmentglobal.com or contact us at 9604663381.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person