IT Support Engineer

Key Tasks & Responsibilities

• Maintain, monitor, and support the company’s network infrastructure, including desktops, servers and hosted applications.
• Provide exceptional day-to-day technical support for local and remote users as required.
• Assist with virtual and in-person new hire orientations and other end-user training.
• Configure and maintain user workstations and corporate images.
• Oversee daily User Provisioning, Deprovisioning and User Access Requests through a highly documented process, thoroughly documenting requests as required.
• Manage User Identity Access Management, including Active Directory, Office 365, Single Sign-On and Multi-Factor Authentication solutions
• Complete regular online vendor training and attend informational sessions to keep knowledge and experience current.
• Prepare and maintain appropriate documentation as required
• Other duties as assigned
  

Education/Language

• Bachelor’s degree in computer science, Information Technology or a related discipline, or equivalent combination of working experience/education.
• Excellent knowledge of English
  

Professional Skills & Experience

• 2-4 years of experience as an IT or systems support engineer for a technology company, preferably with a distributed software application.
• Strong computer skills, including Windows 10, Microsoft Outlook, Word, Excel, Adobe Products, etc.
• Apple/Mac experience a plus.
• Detail oriented with the ability to troubleshoot and resolve technical and analytical problems
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent interpersonal skills and professional demeanor.
• Excellent verbal and written communication skills
  

Technical Skills & Experience

• Experience working Microsoft Office 365, including SharePoint, OneDrive, and Teams.
• Experience configuring and supporting Windows and Mac systems
• Experience supporting Apple and Android mobile devices