IT Support Engineer

Job Title: IT Support Engineer
Company: Cosmic IT Services
Location: Bengaluru, Karnataka
Job Type: Full-Time
Experience Level: Senior-Level

About Us:

At Cosmic IT Services, we believe in delivering cutting-edge IT solutions with stellar support. We're a growing technology company offering managed IT services, cloud solutions, cybersecurity, and end-user support to a diverse clientele. Join our mission to make technology work smarter for businesses across the globe.

Job Description:

We are seeking a proactive and customer-focused IT Support Engineer to join our dynamic team. You will be responsible for providing technical support to internal teams and clients, resolving IT issues, maintaining systems, and ensuring smooth day-to-day IT operations.

Key Responsibilities:

• Respond to and resolve hardware, software, and network-related issues.
• Provide Tier 1 & 2 support via phone, email, remote tools, and onsite visits.
• Install, configure, and maintain computer systems and applications.
• Troubleshoot issues related to Windows, macOS, Office 365, printers, and mobile devices.
• Monitor system performance and maintain IT documentation.
• Collaborate with senior engineers on complex problems and projects.
• Educate users on IT best practices, cybersecurity, and tools.
• Maintain and manage Active Directory, user accounts, and access rights.
• Support cloud-based environments (Microsoft Azure, Google Workspace, etc.).

Required Skills & Qualifications:

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• 1–3 years of experience in IT support or helpdesk role.
• Strong knowledge of Windows OS, Office 365, networking fundamentals, and remote desktop tools.
• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, or similar).
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work independently and in a team environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus.

Why Join Cosmic IT Services?

• Supportive and growth-focused work environment
• Exposure to a wide range of IT systems and industries
• Opportunities for training, certification, and career advancement
• Flexible working arrangements (remote/hybrid options)
• A culture that values innovation, collaboration, and excellence

How to Apply:

Ready to launch your IT career to the next level? Apply now through Indeed.

Job Type: Full-time

Pay: ₹28,934.16 - ₹44,350.61 per month

Ability to commute/relocate:

• Mahalakshmipuram Layout, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Bachelor's (Preferred)

Work Location: In person