It Support Engineer

Role & r

Who we are:

CloudifyOps is a boutique Cloud-DNA technology firm enabling businesses to maximize profitability, become more agile and innovative through our comprehensive portfolio of Cloud transformation, DevOps consulting and Managed IT Services. We are driven by passion to deliver extraordinary value for our customers. We assure to deliver reduced TCO, greater IT-business alignment and higher SLA

What will you do :

• Experience in working in IT helpdesk teams
  
• End user IT Support for hardware and software management, Inventory management, User accounts management.
  
• Address user tickets regarding hardware, software and networking - especially handling escalations and providing the right solution to End-user.
  
• Networking management such as Routing,switching and Firewall.
  
• Remote Support for Upgrading, installing, and configuring new hardware and software to meet company objectives and security requirements.
  
• Customize Operating systems to adhere to company standard Images
  
• Record technical issues and solutions in tickets
  
• Direct unresolved issues to the next level of support personnel
  
• Follow up with end users to ensure their systems are functional
  
• Report customer feedback and potential product requests
  
• Help create technical documentation and manuals
  
• Configure and maintain a company's Laptops,network’s and IT infrastructure including Access Card Issues,Asset Management and admin related tasks.
  
• Track User creation, Deletion and updation
  

What we are looking for :

• 3 to 5 years of hands-on experience as an IT Support Engineer.
  
• Hands-on experience in Okta, Confluence, JIRA,

  Jumpcloud

  ,Sophos,Sprinto,

  Jamf

  and Datapass setting up and user authentication.
• Experienced in configuring, installing and troubleshooting

  Wireless, VPN

  and Network-Printers
• Knowledge on automating routine system admin tasks using batch files.
  
• Understanding of 2FA, MFA
  
• User Management and Basic Knowledge on Cloud computing services(

  AWS,Azure)

  .

• Hands-on Microsoft Entra and Intune.

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role - In depth knowledge on

  Windows 10,11, O365

  ,Windows Server 2019,2022 and

  G-suite

  .

• Hands-on experience with Windows/Linux/Mac OS environments - Well versed with installation, configuration and troubleshooting of windows 10, and MAC OS (monterey/ventura/Sonoma)

• Working knowledge of office automation products and computer peripherals, like printers and scanners 
  

• Knowledge of network security practices and anti-virus programs

• Experience with TCP/IP and basic networking issues

• Ability to perform remote troubleshooting and provide clear instructions
  
• Excellent problem-solving and multitasking skills  
  
• Customer-oriented attitude
  
• Bachelor's degree in computer science, information technology, information systems, or similar.
  
• Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.(if available)
  

Equal opportunity employer :

esponsibilities

Preferred candidate profile