IT Support Engineer

Key Responsibilities

• Respond to user inquiries and provide technical support via phone, email, or in-person.
• Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.
• Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.
• Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.
• Collaborate with IT teams to implement new technologies and improve existing systems.
• Provide training and support to users on new software applications and tools.
• Assist in the setup and deployment of new workstations and peripherals.
• Monitor and maintain system performance, applying updates and patches as necessary.
• Document technical procedures and solutions for future reference.
  

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
• Proven experience in a desktop support role or similar technical support position.
• Strong knowledge of Windows and macOS operating systems, as well as common software applications.
• Familiarity with networking concepts and troubleshooting techniques.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, with a customer-focused attitude.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.