IT Support Engineer

Role Overview: You will be responsible for providing day-to-day functional support, configuration, and troubleshooting across ERP modules such as Sales, Purchase, and HRMS. Your role will require strong analytical skills, problem-solving abilities, and a solid understanding of business processes to improve system efficiency and user experience. Key Responsibilities: - Provide daily functional support for ERP, Sales, Purchase, and HRMS modules. - Analyze, diagnose, and resolve user queries to ensure seamless system operations. - Understand business requirements, document workflows, and translate them into system configurations. - Collaborate with IT development teams and external vendors for system enhancements, functional changes, and integration support. - Ensure data accuracy and consistency across systems and integrated platforms. - Continuously identify opportunities for process improvements and workflow optimization. - Assist in modernizing internal IT systems to enhance productivity across departments. - Create user manuals, FAQs, and conduct end-user training for smooth system adoption. - Work on Linux Ubuntu OS for configuration and support activities. - Proficiency in System Operations and good understanding of Web Technologies (HTML, APIs, Web Apps). - Knowledge of Oracle D2K (Forms & Reports) will be an added advantage. - Strong understanding of business processes in Sales, Purchase & HR domains. - Excellent problem-solving abilities with strong analytical and documentation skills. - Ability to collaborate effectively across multiple departments and manage multiple priorities. - Strong communication and interpersonal skills with a customer-centric approach. Qualification Required: - Bachelors or Masters degree in Computer Science, IT, or a related field. Additional Details: You may be required to work in the office for the full-time role with working hours from 10:00 AM to 7:00 PM. There may be visits to plant locations and other Real Group units as per the requirement. Please send your updated CV to ankitasingh@realgroup.org with the subject line Application for IT Job Role - Raipur or contact HR at 9109972720 if you are interested in applying for this position.,