IT Support Coordinator

Key Responsibilities

IT Support & Infrastructure Management Responsibilities:

• Handle

  user onboarding and offboarding

  , including

  account creation

  (email, VPN, Microsoft 365/Google Workspace), device provisioning, and access rights management.
• Install, configure, upgrade, and troubleshoot laptops, desktops, printers, audio/video systems, and other IT peripherals across

  Windows and Mac environments.

• Maintain and regularly update asset inventory, software licenses, warranty/AMC records, and hardware lifecycle details in platforms such as Keka.
• Ensure consistent implementation of

  network security

  , including

  firewall rules,

  VPNs, endpoint protection,

  and

  system backups.

• Monitor the performance of

  IT infrastructure

  and take preventive and corrective measures to minimize downtime.
• Manage and support

  LAN/WAN

  , basic routing/switching, and Wi-Fi infrastructure for optimal connectivity.
• Administer and maintain

  AWS services

  (EC2, S3, IAM, VPC) and

  Microsoft 365

  or

  Google Workspace

  environments.
• Coordinate with third-party vendors and service providers for procurement, repairs, AMC, and project rollouts.
• Ensure documentation and adherence to IT policies, SOPs, and compliance checklists.
• Support hardware/software setup for meetings, presentations, and hybrid work requirements.

Key Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Strong hardware troubleshooting and endpoint security knowledge
• Excellent communication skills with a customer-service mindset
• Ability to multitask, prioritize, and work independently
• Comfortable working with multiple internal stakeholders and external vendors