IT Support Coordinator

Job Description:
1. Operations Support: IT
-Coordinate with internal teams (sales, support, technical) for smooth operations.-Track and follow up on customer queries, support tickets, and escalations.-Maintain updated operational records and documentation.

2. Client & Team Coordination:-Schedule and manage client meetings, internal team calls, and follow-ups.
-Assist in preparing reports, presentations, and status updates.-Act as the primary point of contact for operational support tasks.

3. Reporting & Documentation:
-Prepare daily/weekly/monthly operational performance reports.-Document SOPs (Standard Operating Procedures) and maintain process checklists.

4. Administrative Support:
-Handle basic administrative tasks, such as data entry, filing, and record keeping.-Manage operational calendars and assist management with task tracking.

Required Skills & Competencies:- 1-2 years of experience in operations, support, or coordination roles.
-Excellent communication and interpersonal skills.-Strong organizational and multitasking abilities.-Good knowledge of MS Office (Excel, Word, PowerPoint).-Experience working with CRM, ERP, or ticketing systems is preferred.

-Ability to work independently with minimal supervision.
-Strong problem-solving attitude and attention to detail.

Job Type: Full-time

Pay: ₹17,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Shift:

• Day shift
• Morning shift

Work Location: In person