IT Support

Job Title: IT Support

Location: Chennai

Shift: Night Shift

Exp: 3-4+ Years

Qualifications/Job Requirements:

• Handle Client’s end users’ issue through calls and tickets
• Should be willing to work in Night shift and weekends
• Assist in supporting numerous enterprise applications and healthcare solutions
• Assist in the support and management of service requests
• Assist in the documentation, resolution and/or escalation of service requests
• Assist in the configuration, deployment and troubleshooting of enterprise hardware/software
• Assist in the management of hardware and software inventory
• Performs other duties as assigned by supervisor and/or I.T. leadership

Job Requirements

Required:

• Degree or equivalent
• Knowledge in Hardware, OS and Networking
• Should have knowledge on Active Directory and 0365 Exchange
• Knowledge on Parallels and VDI Infrastructure
• Interest in obtaining additional technical knowledge/skillsets
• Basic understanding of hardware, software, networks and/or data analytics
• Demonstrated knowledge of continuous improvement
• Excellent verbal and written communication skills
• Proficient in Microsoft Word, Excel, PowerPoint, Visio, and Project
• Analytical and problem-solving skills.
• Technical certifications
• Enterprise hardware/network support experience preferred.
• Experience working in a medical office, ambulatory surgery center (ASC), revenue cycle and/or
• Ancillary services (i.e. laboratory, pharmacy) setting highly desired.
• Advanced data analytical skills.

Knowledge, Skills and Abilities

Required:

• Demonstrated strong sense of urgency to achieve outcomes •
• Ability to prioritize and multi-task in an ultra-fast paced, changing environment
• Absorption and understanding of new concepts at a rapid pace
• Strong interpersonal skills
• Excellent oral and written communication and listening skills.
• Proven analytical and creative problem-solving abilities.
• Ability to effectively prioritize and execute tasks under pressure.
• Strong customer service orientation.
• Experience working collaboratively in a team-oriented environment.