IT Specialist

Ooma Cyber Solution Private Limited

2 - 31 years

0 Lacs

Chennai

Posted:2 months ago| Platform: Apna logo

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Skills Required

support testing report escalation resolve security

Work Mode

Remote

Job Type

Full Time

Job Description

FreshWorks (ITSM) tool for end-to-end ITSM based IT Operations. CCH Team will monitor and Support On-Site Team in Daily Pre-Testing and Site readiness of all locations VC rooms before office working hours as per Check List and share report. CCH team will help onsite team to raise escalation for all Incidents. CCH Team should resolve P3/P4 level severity faults. CCH will scan the logs generated by VC End Points and infrastructure. CCH will monitor the PEXIP on daily basis. CCH will generate the report of log findings and proactively addresses the issues.

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IT Specialist