Posted:2 weeks ago|
Platform:
Work from Office
Full Time
1. Provide technical support to end-users regarding hardware, software, and network-related issues.
2. Diagnose and resolve technical problems in a timely and efficient manner.
3. Install, configure, and maintain computer systems, peripherals, and software applications.
4. Set up and troubleshoot network connectivity, including LAN, WAN, and wireless networks.
5. Identify and troubleshoot problems related to cabling, connectivity, hardware, and replace faulty hardware.
6. Perform patch management and monitoring on server operating systems and desktop operating systems.
7. Install, update, configure, fine-tune, and troubleshoot software products on servers, desktops, terminals, peripherals, and printers.
8. Implement software changes in any machine arising due to moves, adds, changes, and upgrades of hardware.
9. Maintain and troubleshoot CCTV systems, including installation, configuration, and regular maintenance to ensure optimal performance.
10. Provide onsite and remote support as needed by the end user, track the ticketing portal for any complaints by the end user, and address them promptly.
11. Manage IT assets, including inventory tracking, maintenance, and lifecycle management.
12. Coordinate with vendors for faster resolution of technical issues and ensure timely delivery of services and products.
13. Render services not specifically mentioned above but necessary for support to the IT Management team for their IT-related activities.
14. Manage information security.
15. Install and update antivirus software on servers and desktops, and resolve virus-related problems.
16. Install, configure, update, and troubleshoot information security-related tools, such as DLP, encryption, and endpoint backup on desktops/laptops.
17. Install, configure, and troubleshoot any other operations management tools used by IT Management.
18. Maintain all reports and documents for all systems, operations, and changes.
19. Maintain checklists/templates for daily, weekly, monthly, quarterly, and yearly reports.
20. Monitor and report performance issues to the IT Management team.
21. Resolve performance issues if any.
22. Prepare documentation with respect to processes, policies, guidelines, checklists, and work instructions as instructed by the IT Management team.
The location will be Mejia Project site.
Larsen & Toubro (L&T)
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