Posted:4 days ago|
Platform:
Work from Office
Full Time
Define and maintain IT service quality frameworks, policies, and KPIs based on ITIL and continuous improvement methodologies.
Monitor and analyze service performance data to identify gaps and drive improvements using Lean Six Sigma techniques.
Integrate customer success metrics into service delivery to ensure alignment with business outcomes
Lead root cause analysis and implement corrective actions for recurring service issues.
Collaborate with ITSM, operations, and application teams to strengthen incident, problem, and change management processes.
Ensure adherence to regulatory standards (e.g., RBI), internal audits, and risk controls.
Develop dashboards and reporting tools to visualize service quality trends and performance.
Champion initiatives that enhance end-user satisfaction through proactive support, self-service, and feedback mechanisms
Extensive years of experience in IT service management
Skillventory
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
navi mumbai, maharashtra, india
7.0 - 15.5 Lacs P.A.
mumbai, maharashtra, india
7.0 - 15.5 Lacs P.A.
navi mumbai, mumbai (all areas)
30.0 - 35.0 Lacs P.A.
hyderabad, chennai, mumbai (all areas)
14.0 - 24.0 Lacs P.A.
noida, ghaziabad, delhi / ncr
8.0 - 10.0 Lacs P.A.
pune, hybrid
15.0 - 19.0 Lacs P.A.
3.0 - 6.0 Lacs P.A.
9.0 - 13.0 Lacs P.A.
12.0 - 108.0 Lacs P.A.
15.0 - 25.0 Lacs P.A.
