9 It Service Jobs

Role & responsibilities Define and maintain IT service quality frameworks, policies, and KPIs based on ITIL and continuous improvement methodologies. Monitor and analyze service performance data to identify gaps and drive improvements using Lean Six Sigma techniques. Integrate customer success metrics into service delivery to ensure alignment with business outcomes Lead root cause analysis and implement corrective actions for recurring service issues. Collaborate with ITSM, operations, and application teams to strengthen incident, problem, and change management processes. Ensure adherence to regulatory standards (e.g., RBI), internal audits, and risk controls. Develop dashboards and reporting tools to visualize service quality trends and performance. Champion initiatives that enhance end-user satisfaction through proactive support, self-service, and feedback mechanisms Preferred candidate profile Extensive years of experience in IT service management

As an IT Recruiter / Global Talent Management Specialist, you will play a crucial role in managing global talent acquisition strategies, with a specific focus on IT recruitment. Your responsibilities will include working closely with hiring managers to understand staffing requirements, developing innovative sourcing techniques to attract high-caliber IT candidates, and ensuring a positive candidate experience throughout the recruitment process. Additionally, you will be involved in building and maintaining a talent pipeline, collaborating with project managers for resource planning, and monitoring recruitment metrics to support senior management decision-making. Key Responsibilities: - Develop and implement global talent acquisition strategies to attract diverse and high-caliber IT candidates. - Collaborate with hiring managers to create accurate job descriptions and assess staffing needs. - Utilize various sourcing techniques, including social media and job boards, to identify potential candidates. - Conduct interviews, assess candidates, and provide feedback to hiring teams. - Build and maintain a talent pipeline for current and future IT roles. - Stay updated on industry trends, market conditions, and competitive landscape for effective recruitment. - Foster relationships with educational institutions and professional organizations to enhance talent acquisition efforts. - Ensure a positive candidate experience throughout the recruitment process. - Coordinate and participate in recruitment events to promote the company as an employer of choice. - Support project management team in resource planning and allocation for timely project delivery. - Monitor and report on recruitment metrics and project staffing needs to senior management. - Identify skill gaps and recommend training and development initiatives in collaboration with project managers. Qualifications: - Bachelor's degree in Human Resources, Business Administration, or related field. - 2+ years of experience in talent acquisition, preferably in IT recruitment. - Strong understanding of global talent management practices and recruitment strategies. - Excellent interpersonal and communication skills for effective team collaboration. - Proficiency in using Applicant Tracking Systems (ATS). - Familiarity with project management methodologies is advantageous. - Strong analytical skills and attention to detail. - Ability to thrive in a fast-paced, dynamic environment. Note: Immediate joiners are preferred for this role. The work shift for this position is from 10 PM to 7 AM, and the location is Chennai with the requirement to work from the office.,

Responsibility To ensure end to end delivery of Azure cloud services within defined SLA & KPIs Provide management updates, status reporting, and dashboards from a platform health and security perspective Produce relevant artifacts to conduct monthly / quarterly service reviews with Enterprise IT, Regional & Country IT leadership Track customer satisfaction and employ the necessary service improvements where required to continually improve service Ensures timely liaison with vendors regarding problems, fixes, and required enhancements Manage operational shifts and round the clock support and communicate out of hours coverage Develop and maintain the cloud service catalogue to ensure all services are defined and documented in conjunction with Engineering and Operations Assist in tracking compliance to technology governance policies and controls in collaboration with enterprise architecture, information security, audit, and risk control. Participate in various internal audits; maintain and track audit artifacts and corrective actions Ensure suitable tracking of documentation recertification and approval and adhere to company policies and procedures Experience 4+ years' experience of working as a Service Manager with experiencing liaising with internal customers and upstream vendors Experience within an IT Service Management role developing IT processes, information flow, associated reports, and applications for defined service domain Experience of delivering services that meet the business need and are delivered in accordance with agreed business requirements, and managing the service lifecycle Proven leadership ability with interpersonal skills and team building skills Practical experience in an Azure Cloud Managed Services business Practical experience engaging with DevOps teams, tooling and practices Proven track record in successful project execution Outstanding written and verbal communication skills Strong communication and interpersonal skills Familiar with risk management Education Qualifications Should have a bachelors degree in computer science, information technology, electronics, or telecommunications. Should have relevant Azure foundation certifications. Role & responsibilities Preferred candidate profile

As a part-time role, you will leverage your 3-15 years of experience in training IT service, Information Security, and GRC subjects. Your educational background includes an MBA or Bachelor of Engineering. It is essential to bring high energy to the role and possess strong communication skills to effectively convey complex technical information to others.,

As an ideal candidate for this permanent position, you should possess a minimum of 2 years of experience in IT service or contact centre roles. A background in MBA or Bachelor of Engineering would be advantageous for this role. It is essential to bring high energy and enthusiasm to the job, coupled with strong communication skills to effectively interact with team members and clients. Your long-term career focus should align with the growth opportunities provided by the organization. Additionally, strong analytical skills will be key to success in fulfilling the responsibilities of this position.,

As a GoHighLevel Specialist with at least 2+ years of experience, you will be responsible for utilizing your expertise in the GoHighLevel platform to create and manage marketing and sales funnels for clients. Your role will involve setting up and optimizing automation workflows for lead nurturing, appointment booking, and follow-up sequences. Additionally, you will be expected to integrate GoHighLevel with other platforms such as Zapier and APIs to enhance functionality. To excel in this role, you must possess a strong understanding of GoHighLevel's core features, including CRM, Funnel Builder, Workflows, and Campaigns. Your proven track record of building and managing marketing and sales funnels within GoHighLevel will be crucial in delivering high-converting sales funnels, landing pages, and websites for clients. Moreover, your ability to tailor campaigns for US, UK, and European audiences and your proficiency in English communication will be essential in ensuring client success. In addition to your technical skills, you should have a Bachelor's degree in Marketing, Communications, or a related field. Experience working with SaaS or IT service companies targeting global clients and familiarity with CRO principles, HTML, CSS, or JavaScript will be advantageous. You should also be capable of analyzing campaign performance, preparing reports for stakeholders, and staying updated on the latest GoHighLevel features and best practices. As part of the responsibilities, you will be required to set up and manage client accounts, pipelines, and opportunities within the GoHighLevel CRM. You will design, build, and optimize high-converting sales funnels, as well as develop and implement complex automation workflows. Monitoring and reporting on key performance indicators related to campaign performance and client success will also be a key aspect of your role. Furthermore, you will provide ongoing support and troubleshooting for clients to ensure the smooth operation of their GoHighLevel account. Your ability to integrate GoHighLevel with third-party applications and your proficiency in analyzing campaign performance will be instrumental in enhancing client satisfaction. Joining Cognitionteam will provide you with the opportunity to work closely with customers, tackle challenging tasks, and develop your competence. You will have the ability to influence project technologies, collaborate with a team of professionals, and thrive in a dynamic environment with minimal bureaucracy. Cognitionteam is a trusted partner for some of the world's leading corporations, SMEs, and technology competitors. By offering custom software development, product design, QA, and consultancy services, we help companies elevate their value and achieve their business objectives.,

As an IT Support Specialist at UST in Trivandrum, you will be responsible for providing technical assistance and support to end-users. You will demonstrate strong interpersonal and communication skills to effectively interact with different teams and customers. Your excellent written and verbal communication skills, including email etiquette, will be essential in addressing customer issues and following the Standard Operating Procedures (SOPs) within defined Service Level Agreements (SLAs). You will utilize basic network commands to troubleshoot desktop and laptop connectivity issues. Proficiency in operating system commands, utilities, and a basic understanding of virtualization and server/client OS installations will be required for server management tasks. Additionally, you will provide support for OS installation, user-level commands, local user/group management, software installations, and basic patch management tasks. Monitoring enterprise storage and backup solutions to ensure optimal performance, proficiency in storage and backup monitoring, and resolution will be part of your responsibilities. You will also need to modify or create queries to meet business requirements, possess data modeling skills, understand the differences between OLTP and Data Warehouse applications, and optimize tables to minimize space usage and improve efficiency. Handling end-user calls, managing ticketing tools, resolving technical issues promptly, managing Active Directory (AD) and Antivirus software for security and compliance, and demonstrating strong troubleshooting skills are crucial aspects of end-user computing support. Knowledge of IT service, ServiceNow, and Active Directory will be beneficial in performing your duties effectively. UST is a global digital transformation solutions provider that partners with leading companies worldwide to drive real impact through innovation and technology. With a deep domain expertise, a future-proof philosophy, and a focus on innovation and agility, UST empowers its clients for boundless impact, touching billions of lives in the process.,

As a potential candidate for this permanent position, you should possess at least 3-7 years of experience in IT service, Information Security, or GRC. It is essential to have experience in a minimum of two management system transformation cycles. An MBA or a Bachelor of Engineering degree is required for this role. The ideal candidate should be high energy, possess excellent problem-solving capabilities, and have strong communication skills.,

Collaborate closely with the Chief Digital Transformation Officer and the technical team to identify opportunities and develop innovative solutions leveraging AI, automation, and other new-age technologies. Participate in the entire lifecycle of solution development, from ideation and conceptualization to design, prototyping, and implementation. Conduct market research and analysis to understand emerging technology trends, competitive landscapes, and client needs. Contribute to the development of Agivant's intellectual property (IP) and solution accelerators. Assist in the creation of compelling value propositions, presentations, and other materials to communicate the benefits of new solutions to internal and external stakeholders. Work with technical teams to ensure the feasibility and scalability of proposed solutions. Support the CDTO in strategic initiatives related to digital transformation and innovation. Stay abreast of the latest advancements in AI, cloud computing, and other relevant technologies. Requirements Bachelor's degree in Engineering (Computer Science, Information Technology, or related field) from a Tier 1 institution. MBA degree from a Tier 1 business school. A strong passion for technology, particularly in the areas of Artificial Intelligence (AI) and new-age IT solutions. Demonstrated understanding of the evolving Indian IT services landscape and the impact of AI disruption. 3-4 years of relevant professional experience, ideally in areas such as technology consulting, product development, or solution architecture. Excellent analytical, problem-solving, and conceptual thinking skills. Strong communication (written and verbal) and interpersonal skills. Ability to work effectively in a fast-paced, collaborative environment. A proactive and self-driven attitude with a strong desire to learn and grow. Intellectual horsepower and a proven ability to quickly grasp complex technical and business concepts. Benefits A unique opportunity to work at the forefront of AI-driven transformation in the IT services industry. Direct mentorship and exposure to the Chief Digital Transformation Officer, Chief Executive Officer and a highly experienced technical team. A stimulating and intellectually challenging environment focused on innovation and IP creation. The chance to make a significant impact on Agivant's growth and client success. A dynamic and supportive work culture that encourages learning and development. Competitive compensation and benefits.