IT Service Owner/ Consultant Specialist

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. H SBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Service Lifecycle Management: Oversee the design, implementation, operation, and improvement of IT services. Stakeholder Collaboration: Engage with business and technical stakeholders to ensure service alignment with organizational needs. Service Strategy: Develop and implement service strategies, places, and processes to improve service delivery and customer satisfaction Performance Monitoring: Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality. Capacity Management: Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints. Ensure sufficient capacity is available to meet current and future demands. Continuous Improvement: Drive continuous improvement initiatives to enhance service efficiency, reliability and customer satisfaction. Incident and Problem Management: Manage and coordinate incident and problem resolution processes, ensuring timely and effective resolution of service issues. Change Management: oversee change management activities related to IT services, ensuring the minimal disruption to business operations. Service Reporting: produce regular service performance reports and communicate findings to stakeholders. Budget Management: Managed service budgets ensuring cost effective delivery of services. Compliance and Risk Management: Ensure IT services comply with relevant regulations, policies and standards and manage associated risks. Requirements To be successful in this role, you should meet the following requirements: 8+ Years of total IT experience with 5+ years of relevant IT Service Management experience Diploma/B.E/B.Tech/M.Tech/M.Sc in Computer Science/IT preferred (or any engineering field considered) or equivalent ITIL, PMP, or other relevant certifications are highly desirable. Strong understanding of IT service management frameworks and best practices Excellent communication and interpersonal skills Ability to collaborate effectively with cross functional teams and stakeholders Strong analytical and problem solving skills Experience in managing service performance matrices and KPIs Knowledge of incident problem and change management processes Budget management and financial acumen Knowledge of distributed compute systems especially virtualization platform is preferred Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.