IT Service Manager

As an IT Service Manager at Hitachi Energy, your role will involve providing effective and responsive IT design, build services, and implementing IT solutions to meet the demands of the business. Your contributions will enable Hitachi Energy to stay ahead of the competition by leveraging new and advanced technologies. Key Responsibilities: - Partner with IT and business teams to design, build, implement, and operate automation solutions, ensuring execution of IT strategy, processes, and standards - Ensure compliance with Hitachi Energy policies and regulations related to IT security, data protection, and more - Lead a delivery team of internal employees and third-party service providers, managing service delivery adherence to SLAs and KPIs - Manage service provider delivery performance and work with stakeholders to design and implement appropriate Automation Solutions - Collaborate with various stakeholders to understand and promote Analytics capabilities within the organization - Drive operational alignment with Business and IT Functions, ensuring needs and opportunities are communicated effectively - Provide input for incidents, changes, or projects that impact IT domain and overall operations Qualifications Required: - A Masters or Bachelors degree in computer science, engineering, or business management - Full functional knowledge in Analytics technology and successful delivery of IT automation solutions - Experience in portfolio management, vendor management, cross-functional collaboration, and product management - Proficiency in leadership skills, spoken, and written English language Additional Details: - Hitachi Energy offers a contract of employment with hybrid or remote work options depending on location - Competitive benefits package supporting financial, physical, mental well-being, and personal development - Training budget, growth opportunities, and the chance to work for an industry leader in green energy solutions - Possibility to gain experience in an international environment Please note that Hitachi Energy provides reasonable accommodations for individuals with disabilities during the job application process. If you require assistance or accommodations, you can request them through the general inquiry form on the company website.,