IT Service desk Coordinator - Mumbai(Lower parel)

3 - 7 years

3 - 5 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Location : Lower parel

  • Create and assign service tickets to appropriate technicians or teams for resolution
  • Monitor and respond to IT support tickets in a timely manner
  • Provide excellent customer service and ensure a positive user experience
  • Team Management
  • Adhere to established service level agreements and response times for service requests
  • Vendor management for Service support
  • Asset Inventory / Vendor Coordination
  • Verbal / Written coordination with internal teams
  • Periodic MIS reports preparation
  • Daily / Weekly / Monthly call report prepare (Engineer wise / Category wise / Location wise )
  • Report prepared in excel with pivot table and chart wise data

albina.shere@pentgaon.co.in

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Pentagon System And Services

Defense & Aerospace

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