IT PMO Analyst

Key Skills & Experience :

1. Experience in retail industry with insight and understanding of retail technologies and trends
2. Demonstrable experience in managing IT portfolio or Program management office
3. Expert-level knowledge of project and change management and associated methodologies, techniques, processes and approaches
4. Relevant certification such as PMP is desired
5. Strong analytical & problem-solving skills with ability to with an ability to think tactically as well as strategically while leading cross functional teams
6. Ability to manage stakeholder relationships and collaborate with other businesses
7. Excellent leadership and communication skills with ability to present and communicate effectively with both technical and non-technical audience
8. Ability to manage multiple tasks, deadlines and resolution of issues

Role and Responsibility :

1. Manage the relationship with the business units to capture their new requirements (projects, system enhancement requests, availability and disaster recovery requirements, capacity requirements, etc.)
2. Develop, define and implement the overall IT demand management structure & processes in agreement with the Head of Program Management Office
3. Initiate and execute intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing.
4. Attend all relevant Business and decision-making forums which deal with future IT demand and new requirements.
5. Build an overall demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan).
6. Develop and maintain a project priority roadmap aligned with business priority, IT capacity, technical dependencies and ongoing project portfolio.
7. Capture new demand and ensure structured and high quality of demands scope and specification in order to have a consistent basis for estimation and scheduling of the implementation.
8. Liaise with the business units to shape and implement the demand management processes as well as the regular liaison / relationship management interactions.
9. Ensure timely and accurate reporting of all IT demand related issues to Head of Program Management and key stakeholders.
10. Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects.
11. Create transparency about upcoming business initiatives, the current demand pipeline, the current IT change execution performance, capacity situation.

Added advantage is being well versed or knowledge of three languages : Kannada, Tamil, Telugu.