IT Ops Team Lead

Duties and Responsibilities:

As part of a collaborative and diverse team of versatile professionals focused on the data and systems that support the teams that manage the product pipeline, you will be responsible for engaging with our business partners, vendors, external service providers, and IT partners to maintain, enhance, and extend the value and stability of the IT Project and Portfolio Management applications and bringing solutions to life.

What You'll Bring:

• Passion for collaboratively developing solutions, continuously learning, and mentoring teams for improved end-user and customer experience.
• Strong problem-solving and analytical skills and are highly adaptable to changing circumstances.
• Experience managing relationships with key software and service providers.
• Ability to influence stakeholders to drive project and process outcomes.
• Strong knowledge of Agile practices and agile planning tools (e.g., Jira).
• Experience with ITIL v4 processes, framework, and tools that support it (e.g., ServiceNow).
• Effective written and verbal communication skills for both technical and non-technical audiences.
• Experience in how quality standards and procedures apply to high-risk applications, protecting privacy-related data, and identifying security threats.
• Experience in programming/scripting languages (e.g., Java, Python, etc.) or configuration environments
• Experience with database analytics tools (e.g. SQL)
• Experience in AWS and Microsoft Power Platforms

How you will Succeed:

• You build relationships with business partners by using account management skills like active listening and effective communication.
• You understand business processes and partners to identify new opportunities to leverage technology to continuously improve these processes.
• You are a key participant in managing the IT PPM portfolio (e.g., technology, services, applications).
• You translate business strategies and plans into future service delivery needs in the areas of service levels, capacity, continuity, and availability.
• You gain and apply a deep knowledge of how the platform and products enable and support key business processes.
• You develop and leverage enterprise-wide Tech@Lilly relationships to understand and utilize services provided by other IT teams. You can analyze the impact of changes in these services on the PPM platform/products.
• You influence the lifecycle and functional roadmaps for the platform/products ensuring business needs are met.
• In partnership with product architects, you assess, plan for, manage, and deliver initiatives that impact the platform/products.
• You facilitate the portfolio of information security and quality initiatives that impact platform/products, to ensure it remains robust, available, and compliant.
• You consult and support the organizations Service Management capability on the delivery of small enhancements, changes, maintenance, and operational activities.
• You apply service management processes including incident, problems, and change management, testing and deployment.
• You participate in the development of strategies (validation, service, testing, etc.) to ensure compliance.

Education and Years of Experience:

• Bachelor’s Degree in IT or equivalent field
• 3+ years of professional experience in DevSecOps quality, project management, and software development approaches.
• 3+ years of professional experience creating solutions to problems - testing, mapping, etc.

Additional Preferences:

• Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements, and operational decisions
• Resourcefulness and ability to devise creative solutions to problems
• Experience testing and mapping various processes to propose improvements
• Strong understanding of tech to gather data and problem-solve
• Excellent communication and leadership skills
• Experience working in a highly regulated software delivery environment with red data at the core
• Strong understanding of automation and basic scripting and can apply broad spectrum technical skills as needed