IT Operations Manager – ServiceNow Platform

We are seeking an experienced Operations Manager with deep expertise in ServiceNow to lead, optimize, and scale our IT operations. The ideal candidate brings strong technical expertise, leadership capability, and a strategic mindset to ensure operational excellence across the ServiceNow platform. This role requires overseeing daily operations, leading cross-functional teams, managing ITIL processes, and ensuring smooth delivery of enhancements and platform improvements.

Your tasks

• Overseeing daily IT operations focused on ServiceNow platform performance, availability, and optimization
• Leading and mentoring teams responsible for ServiceNow administration, development, and support
• Ensuring ServiceNow solutions align with business needs and industry best practices
• Managing incident, problem, change, and request processes for operational efficiency
• Collaborating with stakeholders to design workflows and deliver platform enhancements
• Monitoring KPIs, SLAs, and operational metrics to drive improvements
• Promoting standardization, automation, and optimization across IT operations
• Coordinating platform upgrades, module implementations, and integrations
• Ensuring compliance with security, governance, and audit requirements

Requirements

• At least 10 years of IT experience, including operational leadership roles
• Minimum 7 years of hands-on experience with ServiceNow (admin/config/modules)
• Strong understanding of ITIL and ITSM frameworks
• Proven ability to manage large-scale IT operations in enterprise environments
• Excellent communication, leadership, and stakeholder engagement skills
• Ability to convert business needs into effective ServiceNow configurations
• ServiceNow certifications (System Administrator, ITSM, CSM, ITOM)
• Experience with ServiceNow automation, orchestration, and integrations
• Background in digital transformation initiatives
• Very good command of English