IT Operations and Monitoring Analyst 1

Your Role

• Operate the environment based on agreed processes
• Enforce the Atlas Copco Vacuum Technique Business Area (VTBA) IT Policy
• Adhere to defined operational processes and agreed SLAs & KPIs
• Quickly develop a comprehensive understanding of the applications and infrastructure within the environment and how they impact employees or members
• Stay informed of production changes that could affect functionality and alerting
• Contribute in ensuring that VTBA infrastructure is up and running for the business. In case of issues, help in reporting and resolving them at the earliest

• Perform monitoring of all managed infrastructure and services using provided tools and perform actions based on predefined instructions
• Troubleshoot alerts as per SOP
• Escalate issues to the correct Infrastructure team if incidents cannot be resolved with the help of available SOPs
• Coordinate with vendors for various services and hardware
• Monitor different backups, troubleshoot failures as per SOP, and ensure all backups are completed
• Perform restore testing
• Align with the Change Management process
• Work as Major Incident Manager in case of major incidents impacting VTBA

• Ensure security best practices and standards are adhered to within the VTBA environment
• Ensure that VTBA users are following the agreed "Use Policy"
• Inform the IT Security Officer and Head of IT about security breaches
• Ensure the IT Security Incident process is adhered to

• Support the continuous improvement process of the IT
• Improve the environment by developing own ideas to optimize quality and support processes
• Develop and maintain VTBA s environment documentation and solutions/knowledge database

• Monitor alerts, applications, and dashboards along with first-level troubleshooting
• User access management
• SAP user management
• Office 365 administration
• Document all problems and issues encountered during the shift using provided tools and prepare shift handover document

• Perform and support central IT projects

To Succeed What You Will Need

Experience & Technical Skills

• 3+ years of experience working in IT operations teams (NOC, SOC, Infrastructure Monitoring, etc.) and troubleshooting in networking, service desk, operations center, and/or supporting large-scale environments
• 2+ years of experience with ITIL processes including: Incident, Problem, Change, Knowledge, and Event Management
• Basic analysis and troubleshooting skills for network, applications, systems, and devices
• Experience with desktop client security anti-virus and OS patch management
• Experience with monitoring tools like

  Nagios XI

• Good knowledge of Microsoft Office Products (installation and troubleshooting)
• Good knowledge of Microsoft Active Directory (Add, Delete, Change)
• Good knowledge of Windows platform server architecture, configuration, and administration
• Understanding of server backup strategies and experience with backup tools like

  Backup Exec

  and

  Veeam

• Familiarity with personal computer hardware/software, communication protocols, diagnostics, repair, and deployment
• Good knowledge of peripheral support (printers, scanners, etc.)

Soft Skills & Work Approach

• Outstanding attention to detail, accuracy, and quality of work
• Ability to multitask effectively in a fast-paced, high-pressure environment
• Excellent written and oral communication skills, including technical writing, phone etiquette, and customer service
• Ability to communicate technical concepts in a clear and understandable way to non-technical users
• Strong sense of initiative and desire to share knowledge with others
• Ability to work independently in a dynamic environment and collaborate effectively as part of a team
• Process-oriented with an understanding of the importance of compliance and structured workflows
• Willingness to suggest or implement improvements to team processes and procedures
• Ability to mentor or train coworkers on new procedures

Work Schedule Flexibility

• Willingness to work a variety of shifts, including days, nights, weekends, and holidays, to support a

  24x7x365

  operational environment. Shift schedules may change to meet business and staffing requirements

Certifications (Good to Have, Not Mandatory)

• ITIL V3 Certification
• Cisco Certified Network Associate (

  CCNA

  )
• Microsoft Azure Fundamentals (

  AZ-900

  )