It Manager

Role: IT Manager

The IT Manager is responsible for planning, coordinating, and overseeing all IT-related activities within the organization. This includes managing IT infrastructure, ensuring data security, supporting end-users, and leading the IT team to align technology solutions with business goals.

Key Responsibilities

1. IT Infrastructure & Systems Management

• Oversee installation, configuration, and maintenance of hardware, software, servers, and networks.
  
• Ensure reliable operation of IT systems, including internet, email, ERP, and office applications.
  
• Monitor system performance and troubleshoot issues to minimize downtime.
  

2. Data Security & Compliance

• Implement and manage data backup, disaster recovery, and business continuity plans.
  
• Ensure cybersecurity measures are in place (firewalls, antivirus, access control, etc.).
  
• Maintain compliance with organizational policies and legal regulations related to IT.
  

3. IT Support & Service Management

• Provide technical support and guidance to staff for hardware, software, and network issues.
  
• Manage IT helpdesk activities and ensure timely resolution of user problems.
  
• Coordinate with vendors for hardware/software procurement, maintenance, and support.
  

4. IT Strategy & Planning

• Align IT strategies with business objectives.
  
• Identify and implement new technologies to improve efficiency and productivity.
  
• Prepare IT budgets, control expenses, and optimize costs.
  

5. Team Leadership & Coordination

• Lead and supervise IT staff, assigning tasks and monitoring performance.
  
• Provide training and knowledge-sharing to enhance IT team skills.
  
• Collaborate with other departments to understand and fulfill their IT requirements.
  

6. Documentation & Reporting

• Maintain records of IT assets, licenses, and warranties.
  
• Document system configurations, policies, and procedures.
  
• Generate regular reports on IT performance, issues, and improvements.