IT Infrastructure Manager

Role : IT Infrastructure Manager

Location: Thane

Job Type: Full-time

Experience

Department: IT Infrastructure

Key Responsibilities:

Server Administration:

Provisioning, configuration, and administration of Windows and Linux servers for performance, reliability, and scalability.

Database Deployment & Management:

Installation, deployment, and maintenance of MS-SQL, Oracle, and PostgreSQL databases.

Ensuring secure and optimized integration with applications and services.

Network & Security:

Management of SonicWALL firewalls: configuring rules, maintaining logs, and performing regular health checks.

Configuring and monitoring network security and access control mechanisms.

Cloud Infrastructure:

Expertise in Microsoft Azure: sizing, procurement, provisioning of cloud resources.

Integration of cloud infrastructure with on-premise environments and ensuring seamless operations.

Routine maintenance and monitoring of cloud services to ensure uptime and cost optimization.

Office 365 Administration:

Managing Office 365 subscriptions, user provisioning, routing rules, mailbox configurations, and ensuring organizational security compliance.

Team Leadership & Support:

Leading a team of support engineers to ensure timely resolution of IT incidents

Managing 24/7 support operations including scheduling, escalations, and SLA adherence.

Systems & End-User Support:

Handling basic troubleshooting and repair for laptops, desktops, and peripherals.

Managing office security systems (CCTV, access control, biometric systems, etc.).

Vendor Coordination:

Liaising with third-party vendors for procurement, AMC contracts, service support, and license renewals.

IT Asset & Documentation Management:

Maintaining updated documentation of infrastructure components, configurations, SOPs, and incident reports.

Ensuring up-to-date inventory of hardware/software assets.

Required Skills & Competencies:

In-depth technical understanding of server and storage environments.

Strong problem-solving and troubleshooting capabilities.

Excellent team management and interpersonal communication.

Attention to detail in documentation and operational practices.

Experience working in ITIL-based or structured support environments is a plus.

Preferred Candidate Profile:

Candidates residing in or around Thane for easy on-site availability.

Willingness to be part of a growing team and work in a fast-paced tech environment.

If you're passionate about infrastructure, support excellence, and modern cloud