IT Infrastructure / L1 Support

2 - 5 years

4 - 6 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Provide

    Level 1 support

    for Microsoft 365 applications including

    Outlook, Teams, OneDrive, SharePoint, and Office apps

    .
  • Handle

    incident and service request tickets

    related to M365 services through ITSM platforms.
  • Perform

    basic troubleshooting

    and support for user issues such as login problems, mailbox access, and sync issues.
  • Assist with

    user account and license management

    via Microsoft 365 Admin Center (basic level).
  • Provide

    remote support

    using tools like Teams, AnyDesk, or RDP.
  • Support

    device enrollment and compliance

    via Intune (L1 tasks only e.g., profile push, sync check).
  • Escalate advanced issues to L2 support or Microsoft as required.
  • Maintain ticket logs and ensure timely resolution and updates

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