Provide Level 1 support for Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office apps . Handle incident and service request tickets related to M365 services through ITSM platforms. Perform basic troubleshooting and support for user issues such as login problems, mailbox access, and sync issues. Assist with user account and license management via Microsoft 365 Admin Center (basic level). Provide remote support using tools like Teams, AnyDesk, or RDP. Support device enrollment and compliance via Intune (L1 tasks only e.g., profile push, sync check). Escalate advanced issues to L2 support or Microsoft as required. Maintain ticket logs and ensure timely resolution and updates
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