IT Helpdesk Engineer/ Desktop support

As a Helpdesk Engineer at our Chennai Port location within the IT Support department, you will be responsible for providing technical support and assistance to end-users facing hardware and software issues. Your role will involve troubleshooting, diagnosing, and resolving technical problems to ensure exceptional customer service and user satisfaction. You will also document issues and solutions, escalate complex problems when necessary, and assist in system monitoring and inventory management. In this role, you will provide first-line support to end-users through phone, email, and chat, addressing issues related to desktops, laptops, printers, and other peripherals. You will maintain accurate records of support requests, solutions, and user interactions, as well as offer guidance to users in resolving their issues independently. Identifying and escalating complex problems to senior IT staff, providing basic training to users, and staying updated with industry trends are also key aspects of your responsibilities. To qualify for this role, you should hold a Bachelor's degree in Information Technology, Computer Science, or a related field, or possess equivalent experience. Proven experience in a helpdesk or technical support role, proficiency in Windows and Mac OS environments, and excellent communication skills are essential. Relevant certifications such as CompTIA A+ or ITIL Foundation are preferred, along with strong problem-solving and customer service abilities. Working in a fast-paced environment may occasionally require after-hours support, and the role may involve sitting for extended periods while using a computer. Preferred skills include knowledge in hardware, Windows Desktop OS level issues, printers troubleshooting, basic network knowledge, and optimizing operational processes for efficiency and quality. Joining our team offers opportunities for career growth, a dynamic work environment focused on achieving results, competitive compensation, and a collaborative culture dedicated to success and innovation. If you are interested in becoming a part of our team, please submit your resume and a cover letter to [email address] with the subject line "Helpdesk Engineer Application." This full-time, permanent position includes benefits such as commuter assistance and health insurance. Prior experience in a help desk role is preferred, and the work location is in person.,