IT Helpdesk Analyst

NCR Corporation

1 - 3 years

5 - 9 Lacs

Chennai

Posted:8 months ago| Platform:

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Skills Required

Business communication Helpdesk Analyst Operational excellence Networking MS Outlook Windows MS Office IT helpdesk Technical support Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Level 1 support for PC client issues e, desktop/laptop hardware, software, OS, printers, etc
Provide information on IT processes, general how-to queries and known outages
When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details
Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets
Follow-up with Level 2 support teams for timely completion of tasks
Co-ordinate with third-party vendors like Dell and Canon for hardware issues

TECHNICAL SKILLS:

Thorough knowledge of Windows 10 Operating System and above
Good working knowledge of Windows, Mac, Service now ticking tool, MS Office 365 & internet technologies
Basic networking concepts, troubleshooting LAN/remote access problems
Expertise in configuring and troubleshooting Office365, MS Outlook 2016 or later
Ability and willingness to learn quickly, keep knowledge current

EDUCATION & WORK HISTORY:

Minimum qualification: HSC (Grade 12)
Technical diploma is preferred, but not mandatory
1-3 years of experience in a technical support role
Candidates with prior experience in a technical, voice-based process will be given priorit

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