IT Help Desk Executive

0 - 1 years

2 - 3 Lacs

Posted:8 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

User Support:

  • Provide prompt technical support via phone, email, and in-person.
  • Diagnose and resolve hardware and software issues efficiently.
  • Educate users for effective IT resource utilization.

Incident Management:

  • Log, prioritize, and manage support incidents using a ticketing system.
  • Collaborate with internal teams and vendors for issue resolution.
  • Ensure timely resolution and follow-up with end-users.

Vendor Management:

  • Evaluate, select, and manage relationships with IT vendors.
  • Coordinate vendor activities for timely service delivery.
  • Negotiate contracts, SLAs, and pricing.

Documentation:

  • Maintain accurate records of support activities and resolutions.
  • Create and update knowledge base articles for common issues.

User Training:

  • Conduct training sessions for basic software and hardware functions.
  • Provide guidance on best practices for IT resource utilization.

Security Compliance:

  • Ensure vendors comply with IT security policies.
  • Collaborate with vendors to implement security measures and updates.

Collaboration:

  • Collaborate with IT professionals and teams to address complex issues.
  • Communicate effectively with team members, management, and vendors.

Qualifications:

  • 0-6 Months experience
  • Any bachelors degree
  • Any certified courses related to IT hardware preferred.
  • Quick learner and ability to multitask.

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