IT Head & Support Engineer ( SAP B1 )

SATMOLA ( Namkeens ,Rusk, Pickles, Chips, Snacks, Tablets & Sweets )

WhatsApp your resume - 9818484243 / 9582060000 / 9311775300 / 9990512443

Email - navanshmittal@satmola.com

hr@satmola.com

Know About Us -

online.satmola.com & www.satmola.com

IT Support Executive

Key Responsibilities

IT Support

• Provide day-to-day IT support for hardware, software, networking, and user issues.
• Basic troubleshooting on Windows systems, printers, email setup, Wi-Fi/LAN, CCTV, etc.
• Maintain IT asset records and ensure system uptime.
• Coordinate with existing

  IT support vendors

  for timely issue resolution.

ERP / SAP B1

• Basic understanding of ERP processes, especially SAP Business One.
• Assist users in ERP operations, reports, entries, and troubleshooting.
• Coordinate with SAP support partners for system issues or customizations.

AI & Productivity Tools

• Good knowledge of

  AI tools

  (ChatGPT, automation tools, workflow builders, data tools, etc.).
• Ability to use AI for documentation, reporting, automation, and improving team efficiency.
• Explore new AI-based solutions to streamline internal processes.

E-Commerce Operations

• Manage daily tasks related to

  Flipkart, Amazon, Jio Mart, and Shopify

  .
• Product listing, catalog updates, images, description uploads.
• Order processing, shipment coordination, stock update, return/replacement handling.
• Sales tracking, reporting, and performance monitoring on marketplace dashboards.
• Coordinate with marketplace support teams when required.

Required Skills

• Basic knowledge of

  ERP/SAP B1

  .
• Strong understanding of

  AI tools

  and modern digital tools.
• Good communication and coordination skills.
• Knowledge of e-commerce portals (Amazon, Flipkart, Jio Mart, Shopify).
• Ability to multitask and handle operational workload.
• Problem-solving mindset and willingness to learn new technologies.