IT Governance Specialist

Job Description

We are looking for an experienced governance personal in our Information Technology Team. JOB ROLE The IT Governance specialist is responsible for ensuring the effective management and oversight of IT systems, services, and processes within the organization. This includes developing, implementing, and maintaining IT governance frameworks, policies, and procedures to ensure alignment with industry best practices, regulatory requirements, and organizational objectives. Highlights of this role is to ensure the governance across various area for IT functions, e.g. Information Security compliance, Change management, Agreement Tracking, Incident Management, Software License Management, BCP/DR, Obsolescence Tracking, etc. KEY RESPONSIBILITIES Information security and compliance Develop and maintain IT Governance frameworks, policies and procedures 1. Ensure compliance with relevant laws, regulations, and industry standards (e.g. COBIT, ITIL, ISO 27001, ISO 22301, etc.) 2. Conduct risk assessment and develop mitigation plans to ensure IT Systems and services are secure and resilient. 3. Monitor and report on IT governance metrics 4. Facilitate internal audits and external assessments (e.g. ISO 27001, ISO 22301, etc.) 5. Stay up-to-date with emerging trends and best practices in IT governance. Change Management 1. Manage and coordinate changes through the entire change lifecycle (assessment, planning, implementation, and review) 2. Ensure changes are properly assessed, approved, and prioritized before implementation 3. Develop and maintain change management policies, procedures, and documentations. 4. Communicate changes to stakeholders, including IT staff, management and end-users. 5. Ensure change comply with organizational policies, procedures, and regulatory requirements. 6. Collaborate with IT teams, stakeholders, and vendors to ensure smooth implementation of changes. 7. Develop and maintain change management metrics and reports to measure performance and identify areas of improvements Agreement Tracking 1. Maintain centralized repository of agreements, contracts, and licenses 2. Track and monitor agreement renewals, expirations, and terminations 3. Ensure accurate and up-to-date records, including agreement terms, conditions, and obligations. 4. Provide regular reports and insights to stakeholders on agreement status and performance. 5. Identify and alert stakeholders to potential risks, opportunities, and compliance issues. 6. Collaborate with legal, finance and business teams to ensure agreement alignment and compliance 7. Develop and implement agreement tracking processes and procedures. 8. Ensure compliance with organizational polices, legal requirements, and regulatory standards. 9. Conduct regular audits and quality assurance checks on agreement records. Incident Management 1. Lead the response to critical incident management and ensure effective coordination and communication among all the stakeholders and drive incident call, providing clear direction and updates to all involved parties. 2. Collaborate with IT teams, business unites and external vendors to troubleshoot the incidents. 3. Document all incident details, action taken and resolution in the incident management system and maintain the tracker. 4. Conduct root cause analysis for critical incidents and ensure that corrective actions are implemented to prevent the recurrence. 5. Prepare the monthly and weekly reports and share the same with senior management and Internal Audit team. Software License Management 1. Manage software license and ensure compliance with licensing agreements. 2. Track and monitor software usage, identifying areas of inefficiency and waste. 3. Develop and implement strategies to optimize license utilization. 4. Conduct regular audits to ensure software compliance and minimize risk. 5. Collaborate with IT teams to ensure software deployments align with licensing agreements. 6. Collaborate with finance teams to ensure accurate budgeting and forecasting for software licensing. Business Continuity and Disaster Recovery 1. Develop and maintain business continuity and disaster recovery plans. 2. Develop and maintain BCP/DR calendar, collaborate with cross-functional teams to ensure alignment. 3. Develop and maintain crisis communication plans and protocols. 4. Continuously monitor and update plans to ensure relevance and effectiveness Obsolescence Tracking Maintain a database of components and products with potential obsolescence risks. Collaborate with cross-functional teams to develop and implement obsolescence management strategies Provide regular reports and updates to stakeholders on obsolescence risks and mitigation efforts. Develop and implement processes and procedures for obsolescence tracking and management. Collaborate with design and engineering teams to ensure design-for-obsolescence considerations MANDATORY SKILLS REQUIRED Bachelors degree in Computer Science, Information Technology, or related field. Strong understanding of IT governance frameworks, standards, and best practices. Ability to work with complex data and provide actionable insights. Ability to analyze complex technical and business issues and develop effective solutions. DESIRABLE SKILLS Strong understanding of supply chain management, or a related field. Professional certifications (e.g. CISA, CISM, CISSP, COBIT). Experience with change management tools and software (e.g., ServiceNow, JIRA, etc.) Experience with data analysis and reporting tools (e.g. Excel, Tableau, etc.)