IT Engineer

We are seeking a diligent and customer-focused IT Hospital Technician to provide essential technical support to our clinical and administrative staff. The ideal candidate will have a strong foundational knowledge of computer hardware (including printers and peripherals) and various software applications, with a commitment to maintaining system functionality and data security in a fast-paced healthcare environment.Key Responsibilities

• Hardware Support: Install, configure, maintain, and troubleshoot computer hardware, including desktops, laptops, printers, scanners, and other peripheral devices.
• Software Support: Install, configure, and update various software applications and operating systems (e.g., Windows, MS Office, basic EMR systems), ensuring smooth functionality.
• Troubleshooting: Diagnose and resolve hardware, software, and basic network issues in a timely manner, either in person, remotely, or via phone.
• User Assistance: Serve as the first point of contact for staff experiencing technical difficulties, providing clear instructions and guidance to ensure minimal disruption to clinical workflows.
• Inventory Management: Maintain accurate records and logs of all IT equipment, repairs, and maintenance activities.
• Compliance & Security: Ensure compliance with all organizational IT policies and healthcare regulations, especially those regarding patient data privacy and security (e.g., HIPAA).
• Documentation & Training: Create and maintain technical documentation and assist in training new users on proper use of hardware and software.
• Collaboration: Work effectively within the IT team and collaborate with other departments and external vendors to resolve complex issues or implement new systems.

Required Qualifications & Skills

• Education: A high school diploma or equivalent is required. An Associate's degree in Information Technology, Computer Science, or a related field is preferred.
• Technical Knowledge: Strong working knowledge of computer systems, hardware components, and software (operating systems and basic applications).
• Problem-Solving: Excellent diagnostic and problem-solving skills with meticulous attention to detail.
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical staff with patience and empathy.
• Customer Service: A professional, customer-service-oriented mindset is essential for working effectively in a healthcare environment.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person