IT Engineer Role

Key Responsibilities

Provide technical assistance, advice, and training to users, resolve issues at the tier one level, and escalate issues to the appropriate escalation team.

Install, configure, and provision computer hardware, software, and peripherals.

Oversee deployment and maintenance of IT systems, ensuring optimal and reliable operations.

Manage and maintain company IT assets and systemic inventory.

Administer corporate telecom/network systems, including topology, configuration, design, and security.

Research and recommend technologies and best practices approaches for our environment.

Assist with Global IT and Security projects.

Maintain essential IT operations, including operating systems, security tools, VPN gateways, email systems, laptops, desktops, software, and hardware.

Procure and manage devices, including laptops and other IT assets.

Handle IT asset allocations at the time of joinings and exits, both virtually and in-person.

Create, manage, and deactivate email IDs, user accounts, Office Automation and Security tools.

Monitor system performance and troubleshoot hardware and software issues.

Lead IT helpdesk to support employees, ensuring all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions.

Maintain, repair, and upgrade systems and processes, including hardware and software programs.

Perform data backup and recovery processes.

Skills and Qualification Requirements

Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field.

6+ years of relevant experience in IT systems, network administration, and related technologies.

Proficiency with firewalls, SDN, and network routing.

Advanced knowledge of network technology and security principles.

Advanced knowledge of SSO, MDM, and system provisioning in Windows, Mac, and Linux systems.

Advanced knowledge in managing cloud IT services and security.

Strong knowledge of systems and networking, and the ability to effectively use computerised solutions.

Working knowledge of Windows, Linux, and Mac operating systems.

Solid knowledge of best practices in IT administration, system vulnerabilities, and security.

Ability to think critically, analyse root causes, diagnose problems, and provide solutions.

Strong organisational and time management skills to prioritise workload effectively.

Excellent written and verbal communication skills in English.

Ability to work independently and take end-to-end accountability for employee IT issues.

Should be flexible with work from office (Andheri East, Mumbai)

General Shift