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Vertafore
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IT Engineer II (O365, Active Directory, AWS, DNS, Troubleshoot)

IT Engineer II (O365, Active Directory, AWS, DNS, Troubleshoot)

Vertafore

4 years

0 Lacs

greater hyderabad area

Posted:2 weeks ago| Platform:

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Skills Required

aws vertafore service support capture data dhcp vpn antivirus ethics management vpc server firewall cisco iis sql wsus security powershell backup technology chat communication network certification vision

Work Mode

On-site

Job Type

Full Time

Job Description

Vertafore is seeking a talented, energetic, and self-driven individual to join our Desktop as a Service (DaaS) support team. You will be responsible for supporting customers that run the Vertafore DaaS offering in Amazon Web Services (AWS). You will also handle more complex issues and support escalations.You will directly impact our customer’s ability to improve productivity, manage account needs, standardize, and streamline processes, as well as capture data for strategic decision-making. You will also be the “face” of Vertafore with our customers.

Core Requirements And Responsibilities

Essential job functions included but are not limited to the following:

Support customers infrastructure at Amazon Web Services (AWS)
Support customers email system at Office 365
Setup and support Microsoft products - Active Directory, DNS, DHCP, Group Policy and Microsoft Office Products
Configure and maintain Firewalls and VPN connections
Work with Antivirus solutions
Willingness to work closely with end-users to troubleshoot cloud, virtual desktop, local hardware, and peripheral devices
Applies quality control and quality assurance principles
Demonstrates ability to follow sound business ethics when executing job responsibilities to build and maintain management confidence
Learns quickly and works well with other members of the team to complete customer projects

Knowledge, Skills And Abilities

Amazon Web Services experience: VPC, EC2, Route53, Amazon WorkSpaces
Office 365 tenant experience: Setup, support, administration, migrations, and maintenance
Microsoft: Windows 10, Windows Server 2012/2016/2019, Office products
Firewall experience: Cisco ASA and Fortinet FortiGate
Wireless experience: General wireless knowledge
Experience with Microsoft server operating systems and services, including Active Directory, File and Print, IIS, SQL, WSUS, permissions, and security a plus
Experience with Powershell, login scripts, batch and cmd scripts a plus
Experience with enterprise backup and disaster recovery technology and methodology
Experience supporting customers thru a variety of contact channels including chat, email and phone
Exceptional interpersonal and customer support experience required
Excellent verbal and written communication skills
Strong self-starting attitude
Strong technical skills

Qualifications

Bachelor's Degree in CS/IT
AWS Certified Solutions Architect – Associate or equivalent work experience
Network Plus certification or equivalent work experience
3 – 4 years of related technical experience

Additional Requirements And Details

Willing to work in rotational shift with major coverage between 8am – 8pm EST
Frequent repetitive hand and arm movements required to operate a computer.
Specific vision abilities required by this job include close vision (working on a computer, etc.)
Frequent sitting and/or standing

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Vertafore

Software Development

Denver CO

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IT Engineer II (O365, Active Directory, AWS, DNS, Troubleshoot)