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Eproductivity Software
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IT Desktop Administrator

IT Desktop Administrator

Eproductivity Software

13 - 18 years

50 - 55 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

computer science it procurement active directory end user support issue resolution microsoft jira it asset management technical support office 365

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Helpdesk / End User Support (EUS) Engineer

Experience: 13 years

Location: Bengaluru

Employment Type: Contract To Hire

Role Overview

We are seeking a dedicated Helpdesk / End User Support Engineer to provide technical support and assistance to business users. The role involves troubleshooting Office 365 issues, coordinating with vendors, managing laptops/desktops, and supporting enterprise IT infrastructure. Candidates with hands-on experience in bulk laptop/desktop domain migrations and troubleshooting are highly preferred.

Key Responsibilities

Provide L1/L2 technical support for end users on hardware, software, and network issues.

Troubleshoot Office 365 services (Outlook, Teams, OneDrive, SharePoint).

Perform bulk remote laptops domain migrations, configurations, and issue resolution.

Install, configure, and troubleshoot applications on laptops/desktops.

Administer Active Directory accounts, groups, and access rights.

Coordinate with external vendors for repairs, replacements, and IT procurement.

Track and update incidents, service requests, and solutions in the ticketing system.

Assist in IT asset management and maintain updated inventory.

Support OS installations, patching, upgrades, and remote troubleshooting.

Contribute to IT projects, deployments, and end-user enablement initiatives.

Required Skills

13 years experience in IT helpdesk or end user support.

Strong knowledge of Office 365 troubleshooting and Active Directory.

Hands-on domain migration experience.

Experience in application installation troubleshooting on laptops/desktops.

Familiarity with IT ticketing tools (ServiceNow, JIRA, etc.).

Good vendor management and communication skills.

Strong troubleshooting mindset and customer service orientation.

Bachelors degree in Computer Science, IT, or related field, or equivalent work experience.

Experience with ticketing tools (ServiceNow/JIRA or similar).

Preferred Qualifications

Microsoft 365 Fundamentals or equivalent certifications.

ITIL Foundation or CompTIA A+ certification.

Knowledge of ITIL processes (Incident/Change/Problem).

Nice to Have

Microsoft 365 Fundamentals / ITIL Foundation certification.

Prior experience with IT asset management.

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IT Desktop Administrator