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IT Consulting professional

IT Consulting professional

Crisil

1 - 4 years

4 - 8 Lacs

mumbai

Posted:2 hours ago| Platform:

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Skills Required

technical support hospitality it helpdesk facility management hotel management housekeeping journalism

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Helpdesk Coordinator to join our team in Mumbai. The ideal candidate will have 2-7 years of experience in the IT Services & Consulting industry, with excellent communication skills and the ability to work effectively in a fast-paced environment.

Roles and Responsibility

Coordinate and manage helpdesk operations, including incident management and customer service.

Provide technical support and troubleshoot issues related to hardware, software, and network systems.

Develop and implement process improvements to enhance efficiency and productivity.

Collaborate with internal teams to resolve complex technical issues.

Analyze and report on helpdesk metrics, such as response time and resolution rate.

Ensure compliance with company policies and procedures.

Job Requirements

Strong knowledge of helpdesk principles, practices, and technologies.

Excellent communication, problem-solving, and analytical skills.

Ability to work effectively in a team environment and build strong relationships with customers and stakeholders.

Experience with ticketing systems, incident management tools, and CRM software.

Strong attention to detail and ability to prioritize tasks effectively.

Familiarity with IT services and consulting industry trends and best practices.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Crisil

Financial Services

Mumbai Maharashtra

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IT Consulting professional