IT Associate - On Contract

Intelligence Node® is a real-time retail intelligence platform that empowers businesses to drive product-level profitability and grow margins using data-driven real-time competitive insights. ​Intelligence Node's cutting-edge technology leverages AI to aggregate and analyze billions of data points across 1,900 retail categories in 34​ global​ markets. Intelligence Node’s business model provides a comprehensive suite of solutions encompassing product matching, digital shelf analytics, assortment & availability, pricing & promotions, and brand compliance, to aid retailers and brands in all strategic and operational decision-making. Its patented product matching engine and proprietary AI offer 99% data accuracy and 10-second data refresh rates. In December 2024, Intelligence Node was acquired by Interpublic Group (IPG), a global leader in marketing solutions. Joining forces with IPG through this strategic acquisition allows Intelligence Node to deliver ​a future-ready combined solution​ to companies navigating the complexities of today's commerce landscape. Together, we can provide the comprehensive data, advanced analytics, and strategic expertise that enterprise brands and retailers need to win market share and drive sustainable growth.

Responsibilities:

We are looking for a proactive and skilled IT Associate (on contract) to assist with our upcoming IT transition and migration activities.

Install, configure, and maintain computer hardware, operating systems, and applications

Monitor system performance and maintain local area networks (LAN) and internet connectivity

Diagnose and troubleshoot hardware, software, and network-related issues

Replace faulty components and ensure timely resolution of technical problems

Maintain technical documentation and generate relevant support reports

Follow standard operating procedures and diagrams for system setup and issue resolution

Assist with the rollout of new systems, software, and applications

Ensure uninterrupted task progress until resolution or appropriate escalation

Manage multiple technical support tickets effectively, based on priority

Test and evaluate new technology for potential implementation.

Required Skills & Qualifications:

Proven experience in IT support roles (hardware, software, and networking)

Familiarity with Windows/Mac OS, MS Office, and basic networking tools

Strong troubleshooting, analytical, and documentation skills

Ability to multitask and adapt quickly in a fast-paced environment

Good interpersonal and communication skills