IRD Captain: Hotel/Resort

Job Summary:

The IRD Captain is responsible for supervising and coordinating all aspects of the In-Room Dining service. This includes ensuring smooth operations, providing excellent guest service, coordinating orders, maintaining quality standards, and guiding the IRD team to meet guest expectations efficiently.

Key Responsibilities:

• Supervise daily In-Room Dining operations to ensure timely and accurate service delivery.
• Coordinate guest orders from order taking to delivery, ensuring special requests are accommodated.
• Inspect trays and trolleys for presentation, portioning, and adherence to hotel standards.
• Train, guide, and motivate IRD servers/runners to maintain high levels of service quality.
• Handle guest complaints promptly and professionally, ensuring guest satisfaction.
• Monitor the inventory of operating equipment, supplies, and amenities for IRD.
• Ensure that hygiene, sanitation, and safety standards are followed in all areas of IRD.
• Prepare shift reports, checklists, and update management on operations and guest feedback.
• Maintain effective communication with the kitchen and other departments to ensure smooth operations.
• Upsell menu items, promote specials, and contribute to achieving revenue targets.

Profile Requirements:

• Strong knowledge of food & beverage service, especially in luxury hospitality.
• Good leadership and team coordination skills.
• Pleasant personality with excellent communication and interpersonal skills.
• Ability to remain calm and composed under pressure.
• Good knowledge of hygiene and safety standards.
• Flexible to work in shifts, including weekends and holidays.
• Attention to detail and guest-oriented mindset.

Education & Experience:

Degree/Diploma in Hotel Management or relevant field.
1–3 years of experience in In-Room Dining or F&B service, preferably in a similar role.Prior supervisory experience is an advantage.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Work Location: In person